GI Operations Supervisor

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Full time role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m.Additional hours may be required to meet the needs of the business.

Weekend work is rare but can occasionally be necessary.

Reports to Director of Operations and Operations Manager.

Supervises assigned areas.

Requires prolonged sitting, some bending, stooping, and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.

Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Normal office environment.

Travel between all assigned facilities is required.

Occasional evening or weekend work as necessary.

Responsible for the general supervision of operations employees at the Arlington office to include the following departments: GI,

• Supervise staff as assigned.
• Train all new employees on office policies and workflow and work to provide ongoing updates and additional training for existing employees on informational and policy changes.
• Provide backupassistanceto Manager and Department Coordinators as needed.
• Train all employees on office policies and workflows specific to their assigned area.
• Communicate all informational and policy changes from various departments.
• Manage information and training with On Job Trainers to provide ongoing updates and additional training for new and existing employees in a real time environment on computer software and business office policy changes.
• Provide guidance to employees in all areas of customer service to continuously strengthen their understanding of how their interactions with others affect their workplace.
• Work closely with Nextgen Team to maximize Nextgen changes and education.
• Work with the EMR team to maximize system changes and education.
• Act as a liaison between assigned staff and other employees, physicians, patients, and vendors to allow for open communications and superior customer service.
• Review the workflows of assigned areas in conjunction with other departments to guarantee the overall success of the office through well-organized, simplified processes that meet the various needs of both the patients and other staff members.
• Maintain payroll records and accounting for all assigned staff.
• Work with the Operations Manager to evaluate payroll reports to ensure maximum efficiency of the department.
• Assist Operations Manager in gathering and evaluating information from various sources to understand the profitability of the facilities. Work with the physicians, employees, and Directors to improve the facility’s bottom line through process changes, education, and redevelopment.
• Work with Human Resources to interview and recruit possible candidates for business office vacancies.
• Conduct annual personnel evaluations.
• Document and carry out necessary disciplinary actions.
• Provide backup support/coverage for all positions within the department.
  
  The supervisor must be available to cover early and late shifts for any area of the department.
  
  The supervisor is expected to cover only in emergent or unusual situations.
• Coordinate with other department managers and physicians to resolve interdepartmental grievances.
• Maintain Nextgen schedules, open schedules monthly and update templates.
• Conduct departmental meetings monthly or as needed.
• Receive and report building or equipment problems to the appropriate maintenance personnel. Responsible for the coordination of all necessary work to minimize interruption to the office.
• Attends meetings as needed, gather needed information for preparation of meeting.
• All other duties as assigned.

• Requiresassociate degree in business, information systems or closely related field;
  Bachelor’s Degree preferred; or the equivalent combination of education and experience.
• Five…