Administrative Support Associate - Advanced

Administrative Support Associate
- Advanced

Position Information

Job Title

Administrative Support Associate
- Advanced

Advertising Department COLLEGE OF BUSINESS/CENTER FOR STUDENT SUCCESS

Division

Academic Affairs

Classification Title

10421 Administrative Support Associate

Competency Level 3 - Advanced

Working Title

Administrative Support Associate

Number of Vacancies

1

Full Time Equivalent (FTE)

1.0

Full Time or Part Time

Full Time

Recruitment Range

$33,540 - $48,857

Anticipated Hiring Range

$37,601- $41,779

Salary Grade Equivalency

NC03

Work Schedule

Monday
- Friday

Work Hours

8:00 a.m.

- 5:00 p.m.

Position Location (City)

Job Category

Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education,
ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

COB Undergraduate Programs is home to the COB Undergraduate Advising Center. The Center consists of two associate directors, and seven assistant directs who provide professional academic advising to undergraduate students in the College of Business. We help prepare students to Think, Value, Communicate, and Lead.

Primary Purpose of Position

The Administrative Support Associate reports to the East Carolina University College of Business Executive Director of Enrollment Management and Student Success.

The Administrative Support Associate is integral to the daily operations and support functions of the Center and manages several critical administrative and student-facing workflows within the College of Business Advising Center. The Associate maintains an in-depth understanding of University and College policies, procedures, and information systems related to College of Business ( COB ) constituents and provides administrative support to the Center’s faculty, staff, students, and student workers.

Responsibilities include maintaining staff calendars and coordinating scheduling needs; processing purchase requests and reconciling receipts and other financial transactions; supporting the intake and onboarding process for new students; managing critical Advising Center workflows; and managing a high volume of phone calls, departmental email, and other inquiries. The Associate also supervises two Graduate Assistants who support front desk operations, providing direction, training, scheduling, and ongoing oversight to ensure effective and consistent service to students and other Center constituents.

The Associate regularly interacts with a broad range of COB stakeholders and serves as an important point of contact for faculty, staff, students, families, and vendors. This role requires strong communication, organizational,…