Customer Service Representative

Customer Service Representative (CSR) - Animal Care of Greenville

Be the calm. Set the tone. Create the first impression that matters.

At Animal Care of Greenville, our Customer Service Representatives are the heartbeat of the hospital. You're often the first voice a client hears, and the last smile they see - and that matters. We're looking for a confident, compassionate, and upbeat
full-time CSR
who brings professionalism, personality, and follow-through to every interaction.

• Supportive, Fun Team Culture
  - We take our work seriously, but we believe laughter, connection, and snacks make hard days better. Our front desk is never on an island- we work as one team.
• Fast-Paced, Purpose-Driven Work
  - No two days look the same. You'll stay engaged, challenged, and deeply connected to the impact you're making.
• Client Experience Matters Here
  - We don't just move clients through - we build relationships, educate, and advocate for pets and people.
• Growth-Minded Environment
  - We value learning, cross-training, and professional growth. If you want to expand your skills and confidence, we'll support you.

• You're a people person who communicates clearly and confidently
• You can stay calm, kind, and professional in emotionally charged moments
• You take ownership and accountability seriously
• You thrive in organized chaos and can juggle phones, clients, and schedules
• You believe personality and empathy belong in a professional setting

• Answer phones and manage client communication (calls, texts, emails)
• Schedule appointments accurately and efficiently
• Educate clients on hospital services, policies, and next steps
• Support the medical team through clear and timely communication
• Maintain accurate records and client information
• Help keep the front desk organized, welcoming, and running smoothly
• Be a steady, positive presence for clients, patients, and teammates

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous PTO, floating holidays, parental leave, and military leave
• Pet care discounts for your personal pets
• A robust Employee Assistance Program
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Veterinary experience is a plus, but
strong customer service skills, accountability, and emotional intelligence matter most.You must be dependable, detail-oriented, and able to bring a good vibe - even on the busy days.

Ready to be the voice and face of a hospital that truly cares?

• Apply today with your resume and a note about why you'd love to join the ACG crew.