Customer Service Provider

Our Customer Service Providers are dedicated professionals who enjoy interacting with and getting to know people. Theymaintaina friendly, positive attitude, thrive while multitasking in a fast-paced work environment, and are passionate about serving patients and clients by addressing their needs so they can achieve their goals and live their best lives. In addition, Customer Service Providers deliver dedicated support to our providers, ensuring they have the resources, information, andassistancenecessary to effectively care for their patients.

• Maintain a positive, empathetic, and professional attitude towards patients,client sand team members.
• Greet patients/clients upon arrival.
• Maintain strong knowledge of all services offered by the clinic to effectivelyassistpatients and answer questions.
• Ensure all patients/clients are receivingabove and beyondcustomer service.

• Obtain documents needed for patientappointment.
• Scan and upload documents into patient charts accurately.
• Manage incoming office mail and email correspondence.

• Coordinate schedule adjustments tomaintainprovider productivity and patient access tocare.
• Scheduleappointmentsbasedon the patient’s plan of care.
• Reschedule or move appointments when providers are out of the office.

• Contribute to a clean, organized, and welcoming clinic environment.
• Help ensure patient-facing areas such as the front desk and lobby remain professional and presentable.
• Support the team in maintaining organized shared spaces.

• Ensuringyourself as well as your team members are living into the mission,visionand core values of Youngs Physical Therapy & Sports Performance
• Arrive 5 minutes prior to your scheduled start time.
• Actively listen &participate in team meetings
• Performs other related duties as assigned.