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Customer Resolution Specialist
Job in
Greenville, Pitt County, North Carolina, 27834, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
- Process and resolve claims concerning customer dissatisfaction with products.
- Receive claims calls from customers.
- Establish and maintain claims files.
- Investigate claims requests and establish determination of responsibility for the problem.
- Advise appropriate departments, sales partners, etc., of claims filed.
- Enter and update related data into the computer system.
- Undertake further research.
- Prepare written correspondence.
- Follow up with parties involved.
- Discuss claims problems with outside suppliers or internal Geiger associates.
- Collaborate with sales partners, customers, and others involved to determine responsibility.
- Negotiate sharing of charge reduction where appropriate.
- Negotiate discounts or reruns with vendors.
- Follow through until the rerun ships or the credit is received.
- Offer solutions and options to satisfy customers and maintain continued business relationships.
- Request and/or prepare debit and credit memos.
- Prepare revised or supplemental billings resulting from claims processing.
- Prepare new orders for replacement goods.
- Follow up for shipping information and processing of cost involved.
- Recalculate sales and commission.
- Perform routine clerical duties such as mailing returned items to suppliers for review.
- Perform other related duties as assigned.
- Two years of experience in customer relations and/or claims activities
- Very strong in Communications, Negotiation and Math
- Industry certification at the CAS (Certified Advertising Specialist) level
- claims processing
- data entry
- billing
- negotiation
- research
- customer service
- problem resolution
- file management sales calculation
- clerical duties
- communication
- negotiation
- customer relations
- collaboration
- problem-solving
- interpersonal skills
- organizational skills
- attention to detail
- adaptability
- follow-up
- Certified Advertising Specialist
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