Operations Support Supervisor

• Previous management experience

Regular

English (Required)

1st shift (United States of America)

Oversee the execution and ongoing review of assigned controls, ensuring they remain effective, sustainable, and appropriately aligned to current operational, compliance, and regulatory risks across all credit reporting activities.

• Oversee the execution and ongoing review of assigned controls, ensuring they remain effective, sustainable, and appropriately aligned to current operational, compliance, and regulatory risks across all credit reporting activities.
• Provide end-to-end ownership of assigned credit reporting portfolios, including disputes, furnishing, Metro2 monitoring, complaint support, operational performance, regulatory compliance, and business partner engagement.
• Serve as the primary contact for audits, examinations, compliance assessments, and risk reviews related to assigned portfolios.
• Establish and achieve operational, quality, compliance, and key risk objectives while ensuring timely action plans are implemented for identified opportunities.
• Ensure policies, procedures, controls, and quality standards are consistently executed across assigned portfolios and systems.

• Supervise teammates and manage production within assigned operation team(s). Ensures the unit’s work is accurately completed by reviewing, coordinating and monitoring routine activities.
• Develop teammates within their team and department to ensure they are meeting/exceeding KPI, compliance, and client expectations.
• Provide training, coaching, support and leadership to operations teammates. Facilitate meetings and training to communicate company policies, departmental procedures, and business initiatives to operations teammates.
• Review individual teammates and team metrics to uncover the core behaviors that are responsible for driving those metrics and coach to those behaviors. Engage in frequent one-on-ones with teammates and groups of teammates to work on driving change and deepening skills on the team.
• Acts as an escalation point for less experienced teammates for complex issues or transactions, providing training and support as needed.
• Provide leadership and act as the subject matter expert for assigned operations team(s). Represent Truist as the SME in other assigned working groups and projects.
• Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for systems enhancements, and recommending changes to management.
• Maintain a working knowledge of established departmental policies and procedures, mainframe system applications, and corporate bank policies as they pertain to job assignments. Update team training materials and job aids, as needed.
• Respond in a timely manner and effectively process moderate to complex requests, inquiries and proposals received from both external and internal clients. Escalates unresolved or unusual issues as needed to management for guidance and resolution.

• Strong organizational skills and the ability to handle multiple tasks under tight time constraints
• Prior management experience (coaching and training)
• Create and distribute reports
• Accounting knowledge for various internal processes
• Intermediate retail credit knowledge including loan closings, legal documentation and exceptions
• Proficiency in reviewing title work and legal documentation
• Knowledge of consumer loan systems
• Post-Secondary education, or equivalent work experience
• Prior experience or knowledge of loan closing and lending regulatory requirements
• 5 years of experience in credit operations, loan consultation or administration
• 5 years of experience in the execution of legal documentation and associated processes
• Demonstrated effective verbal and written communication skills for the purpose of explaining the loan closing process, exceptions and associated legal documentation to internal, external clients

• Bachelor’s Degree or equivalent education and work experience
• Experience in all loan closing components including documentation, approvals, exceptions and administration
• Previous management experience
• Demonstrated proficiency in basic computer applications (e.g. Microsoft Office)

• Sitting/Standing/Walking/Bending/Lifting
• Sitting (if checked, indicate frequency)
• Constantly (More than 50% of the time)
• Standing (if checked, indicate frequency)
• Occasionally (Less than 25% of the time)
• Walking (if checked, indicate frequency)
• Frequently (25% - 50% of the time)
• Bending (if checked, indicate frequency)
• Occasionally (Less than 25% of the time)
• Lifting (if checked, pounds)
• Up to 10 lbs.
• Visual / Audio / Speaking
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding
• Able to work…