Informatics Education Specialist - Revenue Cycle Training Team

Position: Informatics Education Specialist I - Revenue Cycle Training Team
Job Description

Position Summary

The Informatics Education Specialist functions as a knowledgeable EHR consultant, trainer, educator, and evaluator responsible for supporting and training end users on clinical systems functionality and workflows, ensuring optimal use of clinical technology to achieve system-wide strategic priorities. The Informatics Education Specialist applies concepts of adult learning principles, generational learning differences, and learning modalities (auditory, visual, and kinesthetic) to achieve desired outcomes.

The Informatics Education Specialist works closely with Information Services, ECU Health operations leadership, and Quality to achieve key responsibilities.

Key responsibilities include maintaining and troubleshooting the training environment, developing educational resources (e.g., tip sheets, e-learning modules) that are thorough and accurate, working administratively with learning platforms, training various user groups (e.g., end users, super users, credentialed trainers), reporting training metrics, providing updates to key stakeholders, participating in rotating 24x7 on call support, and supporting go-live implementations (which may include travel to various ECU Health sites).

Responsibilities

* Ability to learn new skills quickly;
Keen attention to detail; and adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.

* Ability to identify, analyze and resolve incidents. Applies training and methodical approach to incident definition and resolution. Follow test plans and change management processes.

* Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

* Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.

* Performs a range of work activities in varied environments.

* Plan, schedule and monitor own work within set time frames. Demonstrates an organized approach to work and according to relevant regulations, standards and procedures.

* Follow defined processes for the definition, production, and usage of data. Identify risks associated with managing or sharing our data. Utilize existing vendor supplied data definitions and (reporting) solutions before developing/recommending something new.

* Understands and applies basic personal security practice and how own role impacts security and demonstrates routine security practice and knowledge required for own work.

* Ability to document key data points and common support processes on technology managed directly or indirectly within IS i.e., SN KBs, dependencies, software versioning, workflows, build support documentation.

* Manages individual work efforts and completes assignments that meets quality results and desired outcomes under limited supervision.

* Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.

* Identifies process and performance improvement opportunities to enhance team and departmental functions. Actively promotes collaboration and accepts constructive coaching and mentoring from others.

* Embraces opportunities for change and innovation. Regularly demonstrates dependability, self-direction and motivation to learn.

* Understands the organizational strategic framework and how team goals accomplish those objectives.

* Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.

* Participates in external professional associations (user groups, etc.) to stay informed on industry trends and technology developments

Minimum Requirements

* High School Diploma or equivalent (or higher) is required.

* Bachelor's degree or higher in education, nursing, information technology, allied health professions, business, instructional design or related is preferred.

* Zero + years of experience in curriculum/education resource development or direct…