IT Business Systems Analyst III

IT Business Systems Analyst III

• Requirements Gathering, Analysis & Functional Liaison: Serve as a liaison between Banner functional users and the Banner technical team. Lead complex business analysis and requirements gathering, independently identifying functional needs, risks, and improvement opportunities, translating them into clear specifications for Banner and related technical solutions. Provide subject‑matter expertise for integrations between Banner and third‑party systems by partnering with functional stakeholders to analyze data flows, business rules, and system dependencies.
  
  Define upstream and downstream impacts and advise on solution design to ensure alignment with business processes, data governance standards, and institutional objectives. Coordinate closely with technical teams to support successful implementation and ongoing maintenance while promoting effective cross‑functional communication and collaboration.
• System Configuration & Functional Support: Aid in the configuration and maintenance of Banner HR and Payroll setup including jobs, positions, earnings, deductions, labor distribution, and leave accruals. Work with functional users to ensure configurations align with ECU policies, state and national employment rules, and institutional reporting needs. Serve as the functional subject‑matter expert for HR/Payroll Banner modules.
• Production Support & Issue Resolution: Provide daily Banner HR/Payroll production support, including troubleshooting payroll errors, labor redistribution issues, job submissions, and interface problems. Coordinate with ITCS technical teams, Finance systems, and Ellucian as needed to resolve issues affecting ECU payroll operations.
• Documentation: Create and maintain clear, accurate, and up‑to‑date documentation for Banner‑related technical processes, including integrations, configurations, data flows, customizations, and operational procedures. Document business and technical requirements, workflows, data mappings, support runbooks, and system dependencies to support implementation, troubleshooting, audits, and long‑term maintenance. Ensure documentation is standardized, accessible, and aligned with institutional and technical standards.
• Change Management, Communication & Training: Lead and support change management activities related to Banner HR/Payroll system enhancements, regulatory updates, and process improvements. Assess the impact of changes on HR and Payroll operations, develop mitigation strategies, and coordinate implementations to minimize risk to payroll accuracy and compliance. Develop and execute communication plans, translating technical changes into clear, business‑focused messaging for stakeholders. Create and deliver training and user guidance, support end users during transitions, and act as a key point of contact during change implementation.
  
  Monitor user adoption and feedback to ensure successful integration of system and process changes across ECU.
• Quality Assurance and User Acceptance Testing: Plan and support quality assurance (QA) and user acceptance testing (UAT) for Banner‑related technical processes, including integrations, configurations, and system changes. Collaborate with functional stakeholders and technical teams to define test scenarios, validate business requirements, and ensure end‑to‑end workflows function as intended. Coordinate testing activities, document results and defects, and verify that issues are resolved prior to release, ensuring solutions meet business needs, technical standards, and data integrity requirements.
• Programming & Technical Enhancements: Perform light programming and technical analysis to support Banner HR/Payroll functionality and data integrity. Develop and maintain queries, scripts, and controlled data processes to support reporting, troubleshooting, and operational needs. Assist in identifying root causes of system and data issues and implement appropriate technical solutions within defined standards and controls. Support data integrations and automated processes by assisting in testing, validation, and issue resolution.
  
  Collaborate with technical teams to implement…