LMS Analyst II

Learning Management System Analyst

The Learning Management System Analyst provides ECU Health an optimal technology solution for offering, capturing and documenting professional and leadership education, clinical and nonclinical, throughout the enterprise. Analysts partner with education coordinators, educators, instructional designers, and external vendors to ensure relevant, accurate and meaningful learning offerings are provided to team members and leaders. Analysts manage and safeguard learning content and records providing reports to all levels of ECU Health Leadership.

The LMS Analyst is a customer-service oriented problem-solver who works well in a fast-paced, highly complex and matrix organization. The LMS Analyst II has an understanding of learning management system industry best practices, an emerging understanding of the healthcare industry, and thrives in a multitasking environment.

• Independently motivated to seek knowledge in areas pertaining to the position through self-study, inquiry of mentors or management.
• Understands instructional design theories, methodologies and best practices through entire design process.
• Understands the needs assessment process.
• Is able to take a leadership role in training program planning.
• Understands adult learning principles.
• Able to plan and implement large scale initiatives with minimal support.
• Identifies options for resolving issues and assesses educational cost/benefit and overall impact of each alternative.
• Maintains openness to new ideas, is not constrained by past practices in identifying better ways to achieve results.
• Recognized as a source of knowledge and proactively functions in that capacity when sought after by others for guidance and council.
• Frequently volunteers for assignments outside of assigned areas.
• Superior oral and written communication skills.
• Looks at problems from the end users perspective and probes all sources for answers to obvious and hidden problems.
• Able to effectively analyze and resolve simple to moderate issues.
• Identifies the root cause of problem and facilitate problem resolution.
• Possesses clear understanding of application interdependency from an operation and system perspective on simple to moderate level.
• Provides well-written and effective professional and technical documentation.
• Ability to learn new skills quickly.
• Is appreciated for a keen attention to detail.
• Understands intricacies of work and its impact on customers from a holistic perspective.
• Performs duties collaboratively.
• Understands need for data integrity and standard nomenclature across applications.
• Independently manages individual work efforts and assists with work efforts of others.
• Demonstrates self-direction to manage single-person projects from inception through completion including developing, executing and monitoring work plan.
• Contributes to the development of team goals and understands department strategies.
• Identifies process and performance improvement opportunities; contributes ideas and solutions to enhance team and departmental functions.
• Actively promotes collaboration and strives to achieve team and organizational goals while assisting and coaching peers and seeking to learn from others.
• Demonstrates ability and willingness to assume greater responsibilities.
• Embraces change, innovation sets an example for others.
• Stays informed on current market trends and emerging technology developments that impact the team.
• Understands complex/varied processes and multiple department needs.
• Demonstrates commitment to learning by actively participating in department meetings and organizational forums, improvement efforts, training opportunities and career development goals.
• Understands basics of the healthcare industry as it relates to functional specialty.
• Accepts responsibility for own actions and decisions. Does not make excuses for errors. Acknowledges and corrects own mistakes, following the Collaborative Culture of Safety / Just Culture Model.
• Demonstrates a commitment to service excellence, following ECU Health Standards of Behavior, governance and performance management, and coaches peers and team members to do the same.
• Pays attention to details. Completes work in ways it does not require the task or assignment to be redone.
• Completes work in a manner that accomplishes the desired results and exceeds standards of acceptability.
• Remains aware of how systems, processes and individual actions affect the organization, and continually ensures work practices and flow create optimum outcomes.
• Does not make assumptions. Asks questions about processes even, and especially, when they have been in place for a duration.
• Examines data and metrics to truly define the problem. Considers multiple alternatives to resolve work problems.
• Recognizes sources of available information and obtains and documents detailed facts.
• Determines solutions with minimal assistance and makes effective decisions within scope of authority.
• Seeks to understand data and trends and is proactive to prevent…