Lead Customer Operations Analyst
Job in
Greenville, Pitt County, North Carolina, 27834, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence, Data Science Manager
Job Description & How to Apply Below
- Lead development and governance of KPI frameworks, dashboards, and reporting standards across Customer Operations
- Drive workforce planning strategy, including long-range forecasting, scenario modeling, and capacity optimization
- Partner with senior leadership to translate business strategy into measurable operational plans and performance targets
- Oversee complex analyses of staffing, productivity, cost, and service performance to identify systemic risks and opportunities
- Establish data governance standards and ensure consistency, integrity, and scalability of reporting and analytics solutions
- Lead cross-functional initiatives with Operations, Finance, and Data teams to improve efficiency and customer outcomes
- Provide thought leadership on automation, advanced analytics, and reporting innovation
- Mentor and guide analysts; establish best practices for analytical rigor, storytelling, and stakeholder engagement
- Influence prioritization of data and analytics investments in partnership with the CDO organization
- Present insights and recommendations to executive audiences to inform strategic decisions
- Perform other related duties as required
- Bachelor’s degree in business, Analytics or related field
- 6+ years of experience in workforce planning, data analytics, business intelligence, or related field
- Advanced analytical skills with ability to synthesize complex, multi-source data into strategic insights
- Expertise in KPI design, metric governance, and performance management frameworks
- Deep experience with workforce planning, capacity modeling, and long-term forecasting
- Advanced proficiency in BI tools (Power BI, Tableau, etc.) and strong SQL/data querying capability
- Strong business acumen with ability to align analytics to operational and financial outcomes
- Executive-level communication and data storytelling skills
- Experience leading projects or initiatives with measurable business impact
- Strong focus on data governance, quality, and scalability of solutions
- Ability to coach, mentor, and elevate analytical talent
Demonstrates expertise in KPI Design, Workforce Planning, and Advanced Analytics to drive operational efficiency and strategic decision-making. Proven ability to mentor analytical talent and establish data governance standards for scalable reporting solutions.
Highest-signal resume keywords- KPI Design
- Workforce Planning
- Advanced Analytics
- Business Intelligence Tools
- Data Governance
- Data Analytics
- Capacity Modeling
- Long-Term Forecasting
- SQL
- Metric Governance
- Performance Management
- Scenario Modeling
- Data Querying
- Analytical Rigor
- Reporting Standards
- Executive-Level Communication
- Data Storytelling
- Mentoring
- Stakeholder Engagement
- Influencing
- Customer Operations
- Operational Plans
- Performance Targets
- Data Analytics Investments
- Cross-Functional Initiatives
- Power BI
- Tableau
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