Technology Support Analyst - Journey

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education,
ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

Information Technology and Computing Services ( ITCS ) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state‑of‑the‑market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students.

ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

Enterprise Applications (EA) is responsible for the design, development, implementation, operation, and enhancement of administrative computer applications for over 28,000 students and over 7,000 employees tems supported include, but are not limited to, Finance, Human Resources, Student, University Advancement, Document Imaging, and the Pirate Port portal. EA works closely with central offices across campus, including numerous steering committees, to ensure administrative systems meet the needs of the university.

The Admin Systems team within EA is charged with maintaining/supporting enterprise applications and services. Some of these include Application Xtender, Evisions, ePrint, Jaggaer, Intellistack, Docu Sign, People Admin, Cornerstone, App Worx, and PIRATE time. In addition, this team supports PCI software/compliance and tools for the university. This team works closely with other teams within EA and ITCS on initiatives and projects. The team also manages security for Banner (ECU’s ERP system) and the aforementioned software.

Primary Purpose of Position

The primary purpose of this position is to provide technical administration, support, and lifecycle management for administrative enterprise applications within the Admin Systems team of ITCS. The position supports the design, installation, testing, configuration, and maintenance of applications and related services, including deploying software updates and maintaining existing systems.

This role collaborates with campus partners to understand business requirements and assist in translating those needs into effective technical solutions. The position participates in the implementation and support of application enhancements, work with vendors to troubleshoot issues, and provide ongoing system support to clients.

This position serves as a primary technical resource for assigned applications and participates in change management processes, including supporting upgrades, enhancements, and configuration changes.…