Manager, IS Vendor

Position Summary

The Vendor and Contract Manager is responsible for building, maintaining, and enhancing solid relationships with IS Product/Service vendors, as well as internal business stakeholders across the organization. This position is accountable for sourcing, contract negotiations, vendor performance management and relationship management in collaboration with Legal Counsel, Supply Chain, and IS and Business Leadership. The Vendor and Contract Manager will develop and implement standard vendor management processes and policies that protect ECU Health's financial, intellectual, and legal interests while maximizing our technology investments, minimizing cost, and ensuring alignment of such to ECU Health's immediate and long term strategies.

This role will assist IS and Business leaders to drive vendor performance best practices through scorecards, service level agreements (SLAs) and key performance indicators (KPIs). This position reports to the Office of the CIO.

Responsibilities

• Demonstrates a commitment to supporting the business needs of ECU Health by collaborating with business stakeholders, legal counsel, supply chain and IS leaders to negotiate hardware, software and professional services agreements -
  • Develops and implements negotiating and sourcing strategies that drive adaptability of best-in-class software and hardware products and IS-related professional services at competitive prices.
  • Works closely with IS leaders and business owners to develop and implement sourcing strategies for IS related products and services that include, but are limited to, market scans, RFIs/RFPs, reference checks, site visits, and total cost of ownership analyses.
  • Serves as the IS Lead in contract negotiations and onboarding for assigned new vendors. Act as internal consultant to stakeholders by acting as a subject matter expert in information technology software and hardware contracting and vendor management principles.
  • Tracks and manages contract status based on terms and conditions for rate increases, eligible discounts, renewals, options with expiration dates, and other important business terms. Ensures existing vendor agreements are amended over time to reflect current regulatory and legal requirements such as confidentiality terms, business associate agreements, and compliance with Meaningful Use regulations.
  • Coordinates periodic true-ups and reconciliations for volume-based agreements.
  • In conjunction with Legal Counsel, develops standard terms and conditions for the different types of IS related contracts to facilitate negotiations and protect the interests of ECU health.

• Demonstrates a commitment to optimal operating and financial performance of ECU Health by ensuring that vendors deliver on contractual commitments and value added services over time -
  • Develops and implements a common vendor management program including policies, processes, toolkits and balanced scorecards for evaluating, managing and reporting on external product/service providers to ECU Health.
  • Ensures vendors provide service, support, and quality products as outlined in contract terms and based on agreed upon performance goals.
  • Tracks annual spend, cost savings, and vendor financial health assisting IS managers with annual budget preparation and periodic validation of vendor value proposition.
  • Partners with internal stakeholders to develop and manage key performance metrics for strategically important third party vendors. Coordinates regularly scheduled meetings with external product or service providers, in collaboration with internal product owners and IS Management, to review performance to service levels.

• Demonstrates a commitment to employee professional development by providing opportunities for assuming new and varied responsibilities, training and development, and coaching and mentoring by management and staff -
  • Recruits and develops IS leaders and staff to create a high-performing organization capable of supporting current systems while developing new skills needed to transform the IS organization and leverage next generation technologies.
  • Provides promotional and career development opportunities for IS employees within a system that includes career paths, succession plannng, and on-the-job training opportunities.
  • Conducts regular performance appraisals and recommends appropriate personnel actions.
  • Provides effective on-boarding and on-going coaching, mentoring, and feedback to…