Technical Applications Specialist Job Greenville area,North Carolina USA,IT/Tech

This position is responsible for day-to-day problem solving of current and future implementations, architectural updates, and systems enhancements of Windows based Departmental Applications.
Creates and maintains technical documentation. Investigate and resolve daily exceptions and errors.
Minimum of 1 year of experience, with preferred experience in installing and support Departmental Clinical Applications.
Experience working with functional users to extract detailed requirements and producing actionable requirements. Provide technical subject matter expertise to business units, software vendors, and IS teams.
Provide daily application support of clinical departmental application implementation through managing system configuration, operations, incidents and issue resolution.
Provide support for the adoption and business value of Information Technologies with ECU Health business units.
Provide support in the implementation planning, QA, and user testing of software updates and system changes Trouble shoot and resolve application software and infrastructure incidents and problems.
Work with business users and the software vendors to deliver business value and user adoption of information technologies in ECU Health business processes.
This position is required to rotate on-call responsibilities.

Position Summary

This position is responsible for day-to-day problem solving of current and future implementations, architectural updates, and systems enhancements of Windows based Departmental Applications.
Creates and maintains technical documentation. Investigate and resolve daily exceptions and errors.
Minimum of 1 year of experience, with preferred experience in installing and support Departmental Clinical Applications.
Experience working with functional users to extract detailed requirements and producing actionable requirements. Provide technical subject matter expertise to business units, software vendors, and IS teams.
Provide daily application support of clinical departmental application implementation through managing system configuration, operations, incidents and issue resolution.
Provide support for the adoption and business value of Information Technologies with ECU Health business units.
Provide support in the implementation planning, QA, and user testing of software updates and system changes Trouble shoot and resolve application software and infrastructure incidents and problems.
Work with business users and the software vendors to deliver business value and user adoption of information technologies in ECU Health business processes.
This position is required to rotate on-call responsibilities.

Responsibilities Work Complexity & Technical Competencies

Ability to learn new skills quickly;
Keen attention to detail; and Adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.
Investigates, defines and resolves complex incidents. Identifies root cause. Updates or creates needed test plans.
Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Coordinates all testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
Work includes a broad range of complex technical or professional activities, in a variety of contexts. Possesses clear understanding of technology interdependency from a business or clinical operations and IT system perspective on simple to moderate level.
Evaluates how own work may impact other teams.
Contribute to improving the quality of our data by recording, tracking and resolving known data quality issues.
Understands and enforces security practices and controls for technology. Ability to assesses and evaluates risk regarding new and existing technology moves through change management.
Help to remediate known security vulnerabilities within area of responsibility.

Independence & Leadership Skills

Assist other team members.
Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects. Contributes to ideas and solutions.
Demonstrates information sharing and collaboration across teams and business partners and seeking to learn from others.
Demonstrates ability and willingness to assume greater responsibilities. Sets an example for others. Contributes to the development of…