Platform Quality Assurance Manager

Job Title: Platform Quality Assurance Manager

Department: NC Quality Assurance

Location: Greenville, NC

Reports To: Director of Quality Assurance

Status: Exempt

We make games. We also make the machines they run on.

What we're building matters. How we treat people matters more.

We exist to create excellent gaming experiences, treat our customers the way we want to be treated, and positively impact people's lives through a culture of care.

Seven values guide how we work. We call it our FIGHTER mindset:

• Fun:
  Enjoy the journey together
• Innovative:
  Consistently pushing new boundaries through creativity
• Growth:
  Committed to growing personally and professionally
• Humble & Passionate:
  It's important to be both
• Teamwork:
  Built on trust, healthy conflict, commitment, accountability, and results
• Excellence:
  Pursuing high standards in everything we do
• Relational:
  Building trust and relationships with customers and teammates

If this is the kind of place you've been looking for, let's talk.

The Platform QA Manager is responsible for ensuring the quality, reliability, security, and regulatory compliance of casino gaming platforms. This role combines strong quality assurance leadership with deep platform and industry knowledge to deliver secure, high-performing, and scalable gaming solutions. The Platform QA Manager must balance technical excellence with regulatory compliance, ensuring gaming platforms are not only functional and reliable, but also secure, fair, and compliant with stringent industry standards.

This position plays a critical role in maintaining player trust, minimizing regulatory risk, and supporting the company's competitive advantage.

To perform this role successfully, an individual must be able to execute each essential duty effectively. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Champion Company Culture:
  Embrace and promote the company’s Mission, Vision, and Values (MVV), serving as a positive ambassador across the organization.
• Team Leadership & Development:
  Lead, mentor, and develop a team of QA Analysts through performance management, coaching, recruiting, and career development initiatives.
• Platform Testing Leadership:
  Direct large-scale testing efforts for gaming platforms, application software, embedded systems, and firmware deployed within casino environments. Ensure validation of both functional and non-functional requirements, including scalability, reliability, operability, performance, and security.
• QA Strategy & Process Leadership:
  Develop, implement, and continuously improve QA strategies, methodologies, standards, and metrics tailored to casino software and gaming platform requirements while ensuring compliance with regulatory and security standards.
• Test Automation & Quality Engineering:
  Drive test automation initiatives and quality engineering practices to improve testing efficiency, coverage, and overall product quality.
• Operational Oversight:
  Manage the day-to-day operations of the QA function, ensuring effective planning, prioritization, and execution of testing activities.
• Test Planning & Release Coordination:
  Define comprehensive test strategies and release test plans, ensuring adequate coverage, risk mitigation, and timely execution for all product releases.
• Defect Management:
  Oversee defect triage, root-cause analysis, and resolution processes. Identify gaps in test coverage, recommend process improvements, and ensure comprehensive quality validation across products and platforms.
• Compliance & Security Validation:
  Ensure testing activities address regulatory requirements, including RNG validation, anti-fraud controls, responsible gaming standards, data privacy regulations, and platform security requirements.
• Cross-Functional Collaboration:
  
  Partner closely with Product, Development, Hardware, Compliance, and Operations teams to align quality objectives with business goals and regulatory expectations.
• Performance Accountability:
  Establish clear expectations and hold team members accountable for meeting deadlines, maintaining quality standards, and delivering results efficiently.
• KPI & Metrics Management:
  Develop, track, analyze, and report key QA metrics to measure testing effectiveness, product quality, release readiness, and team performance.
• Release Readiness & Continuous Improvement:
  Provide product health assessments at key release milestones and leverage QA insights and data-driven…