Retail Security Supervisor

Pay Range

Starting at $16/hour

Full-time

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work‑life balance and employee well‑being

LOCATION:

Greenville Mall – Greenville, NC

PAY:

Starting at $16/hour

POSITION TYPE: Full‑Time

SCHEDULE:

Wednesday: 4:00 PM – 12:00 AM

Friday: 8:00 AM – 4:00 PM

Saturday: 9:00 AM – 5:00 PM

Sunday: 8:00 AM – 4:00 PM

Off Monday, Tuesday, and Thursday

OVERVIEW:

We are seeking a Retail Security Supervisor to lead and support our on‑site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

KEY RESPONSIBILITIES:

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping
• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed
• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols
• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

Required

• Prior security experience with supervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain required security licenses or certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high‑pressure situations
• Proven leadership and team management skills
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail‑oriented
• Strong interpersonal skills with the ability to work across diverse groups

This is a hands‑on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

ADDITIONAL INFORMATION:

This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs.