Front Desk Receptionist

This individual is responsible for greeting patients as they check in and out; answering the phone and scheduling appointments; obtaining/verifying patient information; scheduling follow up appointments; entering charges and payments; and processing end of day reports.

• High school diploma or equivalent.
• Two years minimum experience in customer service; medical office experience preferred.

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.

• Greet and check‑in patients (with a smile and eye contact before they reach the desk when possible).
• Obtain/update patient demographic information, scanning in insurance cards.
• Print patient demographic page for signature and fee ticket; obtain signature of financial policy; give patient privacy notice.
• Place the chart in the bin for clinic staff to pick up.
• Check patients out by making next appointments or recalls, entering charges, payments and adjustments.
• Process end‑of‑day reports and deposits; fax or place them in Janet’s bin.
• Follow up with patients who did not show for appointments according to guidelines.
• Assist with general office duties and other tasks as requested.