IT Support Administrator

Helpdesk Technician

Job Location: Greenville, OH 45331

Job Type: Contract (Long Term), Part‑time, 20 hours per week

Position Details: The role is a part‑time IT Support Administrator based at 1175 Martin Street, Greenville, OH 45331. The position works 4 hours per day, Monday‑Friday, with flexible hours.

In the Coatings division, we develop, produce, and market various coating solutions. At the Greenville site, IT supports safe and reliable manufacturing operations, focusing on hands‑on support, user enablement, and stable IT operations.

• Act as the first point of contact for IT incidents and service requests at the Greenville site.
• Troubleshoot and resolve hardware, software, access, and connectivity issues.
• Manage and prioritize IT tickets based on business and production impact.
• Coordinate escalation with regional or global IT teams as needed.
• Support new user onboarding—device setup, account creation, and system access.
• Manage access requests for SAP, MES, shared drives, and other business applications.
• Ensure timely offboarding including access removal and asset collection.
• Own all site printers (office and production/label printers) and manage their installation, troubleshooting, and vendor coordination.
• Track inventory, consumables, and replacement planning.
• Support mobile and shop‑floor devices—scanners, tablets—and perform upgrades, patching, and maintenance.
• Troubleshoot integration issues with MES, SAP, and network connectivity.
• Support local IT infrastructure—endpoints, connectivity, network components.
• Maintain knowledge of network architecture, firewalls, and connectivity.
• Identify and escalations of infrastructure or security issues to central IT teams.
• Work directly with production, maintenance, and operations teams to resolve IT issues.
• Identify recurring problems and drive corrective actions.
• Support rollout of new technologies and digital initiatives.
• Maintain accurate documentation of systems, devices, and configurations.

• Education: Degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience: 1–3 years of IT support or infrastructure, preferably in manufacturing.
• Technical
  
  Skills:
  
  End‑user support and ticket management, familiarity with printers, scanners, mobile devices; basic networking and IT security concepts.
• Experience with SAP, MES (e.g., Vegam), or similar enterprise systems preferred.
• Strong problem‑solving, clear communication with technical and non‑technical users, ability to work independently on‑site.
• Customer‑focused mindset with high responsiveness.

• Reliable IT support with fast response and resolution times.
• Stable operation of printers and shop‑floor devices.
• Efficient onboarding process for new employees.
• Reduction in recurring IT issues through root‑cause resolution.
• Positive feedback from site users and operations teams.

Pay Range: $23.00–$25.00 per hour