Mobile Associate - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services and thrive in a fast‑paced retail environment where technology innovations and customer needs continuously evolve.

• Build proficiency related to serving and selling to customers, providing a world‑class customer experience and building loyalty by helping customers complete their shopping journey, demonstrating the latest technology in‑store, and offering personalized solutions beyond basic devices and service plans.
• Use digital tools consistently to illustrate coverage quality, plan benefits, and overall value to customers. Complete training on the in‑store experience, new skills, and processes while staying current on wireless and technology innovations.
• Establish relationships with and partner with T‑Mobile employees across channels to own the customer experience, resolve issues, identify and handoff small business leads, support team initiatives, and create an inclusive environment.

• High School Diploma/GED (Required)

• 6 months of customer service and/or sales experience, preferably in a retail environment (Required)

• Passionate customer advocate who connects authentically and enjoys the role (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to collaborate with peers and store leaders, sharing ideas while serving customers and resolving issues (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required:
  
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

• Hourly Base Pay: $15.50, plus $5.00 per hour training pay.
• Medical, dental and vision insurance, 401(k) match, employee stock grants, paid time off, and 12 paid holidays for full‑time employees.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.