IT Support Specialist Job Greenville area,Pennsylvania USA,IT/Tech

Description

Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude offers the following IT services:

Outsourcing
Cloud Computing
24x7 Service Desk
Network Management
Hardware and Software Support
HIPAA IT Risk Assessment and Security Management Services
Enterprise Reporting and Dashboards

Location

Prelude's corporate office is located in Mechanicsburg, PA. This position works onsite 5 days per week in Greenville, PA.

Position Summary

We are seeking an IT Support Specialist who thrives with regional day travel, enjoys building relationships with clients at several work sites, and is comfortable with working independently. The IT Support Specialist’s role is to support and maintain client computer systems, mobile devices, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance.

The IT Support Specialist will provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion, and provide end-user training or general assistance where required. They are also responsible for providing basic on-site telecommunications, applications, server and network infrastructure support.

Requirements

Minimum of two years of experience, or equivalent schooling in desktop support and configuration, or other relevant experience.

General knowledge of desktop architecture, mobile devices, and printers.

Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment.

General understanding of wired/wireless networking and server topography.

Frequent travel to client locations as required, overnight if necessary.

Strong focus on end-user customer service and satisfaction.

Effective written, oral and interpersonal communication skills.

Must have a valid driver’s license and reliable transportation.

Our Benefits

Ranked a "Best Place to Work in PA" (2025, 2024, 2023, 2022, 2020, 2017), we offer a wide range of benefits to our employees which you are eligible for the first of the month after your date of hire:

Medical, Dental, and Vision Insurance
Health Savings Account (with match)
401k (with match)
Company-paid Long-Term Disability, Short-Term Disability, and Life Insurance
Mileage reimbursement
Casual dress
6 paid holidays
Unsick Day
$400 technology stipend (one time upon hire)
Cell phone stipend for applicable positions
Company-provided laptop and dock
Quarterly company meetings
Pet insurance
Supplemental voluntary life insurance
Access to a robust Employee Assistance Program
Fun remote and in person events
Certification and Training Programs
Two PTO Cash Out days annually
Generous PTO. You can accrue 20 days of PTO your first year!

Prelude's great company culture is guided by our core values:
Innovation, Integrity, Collaboration, and Customer Focus.

Prelude Services is committed to creating a diverse environment and is proud to be an equal opportunity employer.

What to Expect

Following review of your application, you may be selected for a phone interview with HR.

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