Administrative Support Associate - Journey

Administrative Support Associate - Journey Position Information

Job Title:

Administrative Support Associate - Journey

Position Number: 923105

Vacancy Open to:
All Candidates

Time-Limited:
No

Department Homepage: (Use the "Apply for this Job" box below)./

Advertising Department: COUNSELING & STUDENT DEVELOPMENT

Classification

Title:

10421 Administrative Support Associate

Competency Level: 2 - Journey

Working Title:

Administrative Support Associate - Journey

Number of Vacancies: 1

Full Time Equivalent (FTE): 1.0

Full Time or Part Time:
Full Time

Recruitment Range: $33,540 - $43,168

Anticipated Hiring Range: $35,001 - $36,168

Salary Grade Equivalency: NC02

Work Schedule:

Monday - Friday

Work Hours:

8:00 a.m.

- 5:00 p.m.

Position Location (City): [not provided]

Organizational Unit Overview:
The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming;

creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

The primary purpose of the Office Assistant position will be to provide office support for the Center for Counseling and Student Development staff which includes 18 full-time therapists. This position also serves as receptionist for the center, which includes extensive public contact. The duties are broken down as follows:

• Public Contact (50%): The Office Assistant serves as the primary receptionist for the department, providing front‑line support to students, faculty, staff, and parents through both in‑person interactions and telephone communications. This position will display a high level of professionalism, discretion, and sound judgment due to the confidential and sensitive nature of the office’s work. This position will demonstrate exceptional communication skills, reliability, adaptability, and in a fast‑paced, high‑pressure environment.
  
  Extensive public contact is a vital component of this role.
• Office Equipment Operation (20%): This position will use a desktop computer and laptop as needed to perform daily tasks. Fax machine and photocopier are also used to send requested information. Software packages used are Microsoft Office, email and university student database.
• Files (20%): Retention of records that are electronic, and thus scanning paper documents into charts, ensuring accurate assignment of cases and assisting with regular purging of records is an aspect of this position.
• Other (10%): Duties as assigned assisting with office operations supporting counseling staff, office manager, and director as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification required by statute or regulation:
None

Preferred Experience , Skills, Training/

Education:

None

License or Certification required by the Department:
None

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in…