Account Director SR - National Channel Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top‑tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The National Channel Manager (NCM) assumes leadership of the partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. This role is the primary point of contact to strategic partners, acting as a trusted advisor and valued business consultant. The Sr. NCM develops the executive strategy and governs the overall relationship between the strategic partner and Lumen, acts as an advocate of Lumen within the strategic partner ecosystem.

Establish deep relationships with key strategic partner stakeholders, and in collaboration with the local channel team(s) provide and manage jointly developed business objectives and action plans, engage in strategic sales opportunities, and ultimately drive profitable revenue growth for both Lumen and our partner(s).

• Partner Relationship Management
• Provide assigned strategic partner(s) with support team and ancillary guidance of Lumen resources
• Build relationships with top strategic sellers
• Coordinate and collaborate with PS on reaching out to top strategic sellers on a consistent basis
• Responsible for creating, developing, and managing a joint business plan with assigned strategic partner(s)
• Perform quarterly business review (Q ) with assigned strategic partner(s)
• Marketing/Events; local field support team is expected to be primary support for events and should be included in conversations re events in their region(s)
• Develop national/regional market coverage plans and initiatives
• Enable partner understanding of solutions, value equations and performance‑based programs
• Resolve channel‑unique PPA abnormalities, manage partner roll‑up process, and provide oversight to CIE partnership with Direct
• Enable the partner experience by creating awareness of channel methods, programs, and guidelines
• Execute PPA commitments; lead QBRs, initiative/ROI tracking, while driving channel development initiatives
• Ensure resolution of all anomalies concerning partner compensation and customer A/R
• Measure and analyze partner performance; adjust strategies for improvement as needed
• Drive sales and revenue growth by engaging in top strategic opportunities with Lumen and strategic partner(s) and coordinating on large strategic renewal opportunities
• Forecasting; work with ecosystem on internal reports & systems (SFA, Sales Reports, ROVR), and strategic partner(s) to provide general funnel guidance on expected sales
• Manage monthly base revenue minimum of $4M+

• 7–10+ years of related sales experience, including at least 5 years in partner sales
• Proven success building strong relationships and partnerships
• Advanced understanding of the company’s technology products and network capabilities
• Advanced knowledge of company financial measurements, technology industry, and indirect sales model
• Ability to travel up to 50%

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location based pay ranges:
$132,300 – $176,400 in GA, SC, TN
$138,915 – $185,220 in NC

Lumen offers a comprehensive package featuring a broad range of health, life, voluntary lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

• Benefits
• Bonus Structure