Product Engineer

Overview

Product Engineer (On Site, Greenville, SC)

The Product Engineer plays a critical role in advancing Visio Stack’s mission to deliver innovative, data-driven solutions for the railway industry. This position focuses on product research, use-case development, and customer engagement to ensure Visio Stack’s products continue to deliver measurable value. Acting as a bridge between research, engineering, and customer operations, the Product Engineer helps identify new opportunities, refine product capabilities, and support successful adoption across customers.

Reporting to the Director of Product Strategy, this role collaborates closely with Engineering, Operations, and external customers to translate data insights and industry needs into actionable product improvements.

Product Research & Development

• Evaluate existing products to identify new use cases, enhancements, and expansion opportunities
• Design and conduct research initiatives that inform product and feature development
• Analyze existing and newly acquired datasets to assess their value for analytics and decision-making
• Perform preliminary data analysis and validation to assess feasibility prior to engineering development

Documentation & Reporting

• Develop clear, data-driven reports that validate research findings and product recommendations
• Prepare documentation to support customer requirements, compliance needs, and internal decision-making
• Communicate research outcomes and product insights to technical and non-technical audiences

Customer Engagement & Support

• Participate in customer meetings to gather insights, provide technical guidance, and support product adoption
• Translate customer feedback into actionable recommendations for product and engineering teams
• Conduct onsite visits as needed to support training, assessments, and implementation efforts
• Design and deliver customer training programs to maximize product effectiveness and value

Process Improvement & Collaboration

• Assess internal and customer-facing processes and recommend improvements aligned with best practices
• Document and refine workflows to support operational efficiency and scalability
• Collaborate with Engineering to guide product updates, enhancements, and new developments
• Provide industry-specific context and insights to inform product strategy and internal teams

Industry Engagement

• Stay current on industry trends, regulatory developments, and emerging technologies impacting railway operations

At Visio Stack, our mission is to push the boundaries of growth in railway technology, in ourselves, and in those we interact with—living at the intersection of purpose and profession. We build powerful data analytics and visualization software that helps railways operate more efficiently, reduce wasted resources, and improve safety across critical infrastructure worldwide.

We value autonomy, creativity, and collaboration. Team members are empowered to contribute ideas, take ownership of their work, and meaningfully influence the direction of the products they support. We foster a collaborative, onsite work environment that encourages close teamwork, faster decision-making, and shared success.

• Bachelor’s Degree or equivalent work experience
• Experience in product engineering, analytics, or technical consulting
• Railroad industry experience preferred, including knowledge of track and/or freight and passenger equipment regulations and standards
• Knowledge of inspection systems and datasets commonly used in the railroad industry, such as track geometry data and wayside detector (hot box, WILD, etc.) data
• Signal detection theory experience preferred, specifically regarding quantifying the effectiveness of an inspection system
• Research & Development experience preferred, including a strong background in physical modeling
• Strong communication skills and familiarity with conveying technical information in a clear manner for a range of audiences
• Comfort working with customers and cross-functional teams
• Must be legally authorized to work in the United States without sponsorship