Fraud Agent

Responsibilities

• Review and work fraud alerts generated in Verafin, assessing risk and determining appropriate next steps.
• Create and assign cases within the Verafin platform, ensuring all investigative actions, decisions, and documentation are completed accurately.
• Review high-risk mobile deposits in Ensenta to validate deposit legitimacy and identify red flags.
• Conduct Early Warning System (EWS) reviews as part of alert handling or account assessments.
• Identify suspicious or unusual account activity and escape complex or high-priority cases to the Fraud Agent Team Lead or Fraud Operations leadership.
• Make outbound calls to customers to verify activity, gather information, or inform them of potential account compromise.
• Document all protective measures taken and ensure proper follow‑through according to bank policy.

• High school diploma or equivalent.
• Minimum of 2 years of experience in banking, financial services, fraud investigations, disputes, risk, customer service, or related field.
• Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and higher‑risk activity.
• High attention to detail and accuracy in complex alert review and documentation.
• Excellent communication skills, including handling escalated or sensitive customer interactions.
• Strong judgment and decision‑making skills in moderately complex to complex situations.
• Ability to prioritize and manage high‑risk, time‑sensitive alerts effectively.
• Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications.
• Advanced working knowledge of applicable regulations, including Regulation E, NACHA rules, Regulation CC, Card network rules, BSA/AML/OFAC requirements, UCC, Elder Financial Abuse.

Demonstrates strong analytical and investigative skills to assess fraud alerts and identify suspicious account activity while ensuring compliance with applicable regulations. Proficient in utilizing fraud platforms and case management systems to document actions and communicate effectively with customers.

• Fraud Investigations
• Analytical Skills
• Case Management Systems
• Regulation E
• BSA/AML/OFAC Requirements

• Fraud Investigations
• Risk Assessment
• Alert Review
• Documentation Accuracy
• Pattern Recognition
• Decision‑Making
• Time Management
• Regulation Compliance
• Customer Verification
• High‑Risk Activity Identification

• Attention to Detail
• Communication Skills
• Judgment
• Customer Service
• Escalation Handling

• Financial Services
• Banking
• Fraud Alerts
• Elder Financial Abuse
• NACHA Rules
• Regulation CC
• Card Network Rules
• UCC

• Verafin
• Ensenta
• Microsoft Office