Correspondence Review Specialist - Mortgage Servicing

Position Summary

The Correspondence & Dispute Specialist III is responsible for handling Qualified Written Requests. The role includes reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Continuous learning and staying current with regulations such as RESPA, TILA, FCRA, and CFPB guidance are required.

• Prioritize and complete tasks according to regulatory deadlines.
• Research loan history, documentation, and applicable policies to verify whether operational teams followed appropriate procedures.
• Identify root causes of potential issues and devise action plans for resolution.
• Ensure necessary actions or corrections are made to resolve disputes and complaints.
• Compose or review written responses to borrowers or their authorized representatives, providing final resolution.
• Communicate with operational business partners to discuss loan‑level details when necessary.
• Perform related duties as assigned by management.

• High school diploma or equivalent (required).
• 5+ years of Mortgage Servicing or Origination experience.

OR

• Bachelor’s degree in English or a related field.
• 2+ years of Mortgage Servicing or Origination experience.

• Extremely detail‑oriented, inquisitive, and passionate about investigation and problem‑solving.
• Excellent written communication skills, including proper grammar, spelling, punctuation, and sentence structure.
• Exceptional research skills.
• Intermediate knowledge of MS Word and MS Excel.
• Strong work ethic, high productivity, and deadline‑driven.
• Quick learning curve for assimilating new skills and tasks.
• Superior organizational skills.
• Ability to multi‑task and adapt quickly to changing assignments.

While this description is intended to be an accurate reflection of the position’s requirements, it does not imply that these are the only job responsibilities. Management reserves the right to modify or add duties as necessary.

All employees are required to have smartphones that meet company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment is contingent on meeting this requirement.

By applying, the candidate acknowledges that this is not a remote role and is required to be on‑site.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) retirement plan with employer match
• Paid maternity leave, parental bonding leave, and caregiver leave
• Adoption assistance
• Tuition and certification reimbursement
• Employee mortgage loan program
• Newrez Employee Emergency and Disaster Fund to support team members facing hardships

• Company‑paid volunteer time off day (over 40,000 volunteer hours contributed since inception)
• Matching gifts program—dollar‑for‑dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• Participation in employee resource groups by approximately 20% of employees

We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. We believe that diversity strengthens our organization.