Audit & Collections Specialist

Primary Function:

Accountable for limiting company financial exposure. Effectively and efficiently drive dealer collection activities, including identifying problematic accounts, resolving past-dues, and growing the collection of receivables by mitigating account delinquencies in a timely manner or recommending collection actions. Responsible for the assignment of field audits and the investigation of unaccounted inventory, in accordance with compliance and risk guidelines. Responsible for consistent application of credit policy and the assessment of the creditworthiness, with the goal of optimizing the mix of company sales revenue and potential losses.

• Perform unit verification actions, in accordance with strict company guidelines.
  • Retrieve photographic unit verification with mileage on collateral that is unverified. Where necessary use real time facetime application to view units that have returned to dealer's location to resolve unit.
  • Receive phone calls from Quiktrak inspectors and advise with questions or concerns on coding for verification of collateral.
  • Coordinate third-party verifications and advise dealer on appropriate actions. Coordinate audit scheduling. Monitor the complete and accurate collection of required documents and information.
  • Analyze audit results with overall account performance to approve audit.
• Coordinate audit schedules with Quik Trak. Coordinate scheduling according to company guidelines and time frames.
  • Review and modify weekly audit schedule.
  • Correct any miscoded or scheduling errors.
  • Cancel scheduled audits that are no longer necessary due to number/value of units.
  • Maintain up-to-date files with proper coding to reflect new customers, division codes, inactive accounts.
  • Ensure proper rotation between Quik Trak and Car Bucks.
  • Ensure audits are completed in timely manner. Reschedule where necessary by working with Car Bucks Account Manager on audits past due.
  • Review new contract information to assess potential key points to reduce risk and document where necessary.
• Create and maintain appropriate records. Record information about financial status of customers, account changes, and status of collection efforts, and communicate information to internal teams. Apply proper computer codes to facilitate tracking and reporting.
• Maintains good customer relations while actively drive dealer collection activities and satisfy deficient balances.
• Prepare and analyze receivable reports to identify problem accounts. Implement a collection plan.
• Manage collection efforts for past-due accounts, returned dealer drafts, and other non-payment issues while adhering to company policies and procedures.
• Facilitate collaboration with internal Sales Teamswhen seeking a resolution to audit/collection issues. Adhere to policies while promoting the best business outcome for the organization. Provide financial feedback concerning the customer's pecuniary state and recommend collection actions, such as account holds, extensions, change of terms, or collection placement.
• Accurately document all account activities and pertinent information to include verifications and changes.
• Source and record account information to aid collection efforts, such as current contact information. Evaluate the credit worthiness of dealer accounts by assessing changes in their credit risk and viability.
• Confer with dealers by telephone to determine reasons for overdue loans, solicit payments, and to review the terms of credit contracts. Demonstrates good customer service skills when making outbound calls. Negotiates account resolution. Advise customers of necessary actions and strategies for repayment. Create and work with other floor plans on moving inventory off floorplan for payoff. Maintain good professional…