Fraud Agent II

• Handle complex fraud alerts across banking channels
• Conduct alert review and prioritization to mitigate fraud risk
• Communicate with customers to verify activity and mitigate potential fraud losses
• Provide guidance to junior team members

• High school diploma or equivalent
• Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, or related field
• Strong analytical and investigative skills
• Advanced proficiency with fraud platforms, case management systems, and Microsoft Office applications
• Working knowledge of applicable regulations, including Regulation E, NACHA rules, Regulation CC, Card network rules, BSA/AML/OFAC requirements, UCC, Elder Abuse

Demonstrates strong analytical and investigative skills to handle complex fraud alerts and mitigate risks in banking channels. Proficient in using fraud platforms and case management systems while ensuring compliance with relevant regulations.

• Fraud Investigations
• Risk Management
• Analytical Skills
• Fraud Platforms Proficiency
• Regulatory Knowledge

• Fraud Investigations
• Risk Management
• Analytical Skills
• Case Management Systems
• Microsoft Office Applications

• Communication
• Team Guidance

• Regulation E
• NACHA Rules
• Regulation CC
• BSA/AML/OFAC Requirements
• UCC
• Elder Abuse

• Fraud Platforms
• Case Management Systems
• Microsoft Office