Default Servicing Oversight Coordinator

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

• Assess, manage, monitor, and measure our sub-servicer specifically in their default servicing performance
• Plan, implement and execute all required documentation to evidence oversight of sub-servicers
• Communicate with business units on status and performance of the sub-servicer
• Develop positive relationships with all internal business units
• Make recommendations regarding upcoming department needs, issues or deficiency items
• Provide analytic support for Servicing; reviewing operational metrics or developing/maximizing servicing system applications
• Provide data and analytical support for the oversight of Movement’s sub-servicer
• Develop an in-depth knowledge of process workflows and production of various sub-servicing departments
• Conduct necessary sampling, document/report reviews, reconciliations, on site audits to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Analyze and evaluate industry, regulatory and performance trends and propose changes where efficiencies could be created
• Produce accurate monthly reporting on assigned areas of focus and ensure consistency and accuracy in data, reporting, and results
• Prepare monthly, quarterly and ad-hoc reports pertaining to mortgage activities, including sub-servicer performance
• Track, monitor and address exception results from assigned reports and alert management of any issues
• Utilize metrics to drive process and performance improvement
• Assists the Compliance department with responding to policy or procedural related audit or regulatory inquiries

• Strong default servicing experience required (preferably in the area of Loss Mitigation and/or Foreclosure)
• Strong mortgage origination/transfers/servicing knowledge
• Strong skills in Excel, including the ability to utilize the following functions: V-Lookup, formulas, Conditional Formatting, and Pivot Tables
• Available to work over-time as requested and required by business need and communicated by your manager.
• Current, working knowledge of the Microsoft Office suite strongly preferred
• 2-3 years of loss mitigation experience and/or foreclosure strongly preferred
• Minimum 1-2 years of mortgage loan administration and/or servicing oversight experience.
• 1+ years of experience in operational reporting and performance improvement.
• Strong interpersonal communication and relationship building skills
• Technologically savvy, with the ability to work in varied systems.
• Must be able to handle multiple tasks and manage workload independently.
• Must be organized, detailed-oriented, and maintain reliable follow-through.
• High level of production with attention to detail and accuracy
• Has a strong knowledge and skill set for mortgage lending and operations (preferred)
• Good business acumen and able to take direction
• Capable of creating a vision and achieving results
• Understands the “big picture,” but can celebrate small victories
• Passion and true love for problem solving
• Ability to work under pressure
• Can create “buy in” from colleagues and department managers
• Strong “follow-through” on assigned tasks
• Proactive, results-oriented and organized
• Maintains a professional demeanor under any circumstances
• Must…