Deposit Processing Manager; Greenville

At Southern First, we believe banking is about people, and we’re making a difference one client and one banker at a time. Rooted in service and family, our core values make up the foundation of our company and the way we do business. Those values include caring, serving, and loving others. Every day, our team proudly carries out our mission of impacting lives in the communities we serve.

Headquartered in beautiful Greenville, SC, Southern First is locally owned and growing southeastern markets in three states. Our relationship-first approach to banking is backed by our commitment to investing in easy-to-use technology, giving our clients all of the tools they need to easily manage their finances whenever, wherever.

If you are passionate about impacting lives in our community and building long-lasting client relationships, we’d love for you to join our team. We care. We serve. We love.

The Deposit Processing Manager is responsible for leading and managing the Deposit Processing team to ensure efficient, secure, and compliant handling of all check processing, adjustments, and other Deposit Operations functions while supporting the bank’s operational excellence and North Star service expectations.

• Manage and direct the staff to perform the daily Deposit Operations function. Maintain proficiency in all core functions including but not limited to:
• Perform and verify complex account reconciliations to ensure ledger accuracy and timely resolution of discrepancies.
• Conduct in-depth research on deposit-related issues and exceptions, providing thorough documentation and resolution.
• Oversee and process all aspects of check handling, including returns, chargebacks, non-post items, branch capture exceptions, deposit corrections, and cash letter adjustments.
• Apply and validate rate adjustments in accordance with policy and client instructions.
• Review and resolve QC-document exceptions and execute file maintenance updates with precision and adherence to controls.
• Process and reconcile foreign items including currency, checks, and drafts, ensuring compliance with international standards and processing timelines.
• Manage and fulfill currency orders for ATMs and retail branches to maintain optimal cash levels and operational readiness.
• Monitor and maintain ATM deposit functionality and servicing needs, coordinating with internal teams and vendors as needed.
• Review, approve, and troubleshoot mobile deposit transactions to mitigate fraud risk and ensure processing integrity.
• Lead year-end processing activities, including accurate preparation and submission of tax documents.
• Reconcile and remit Federal and State Withholding, as well as IOLTA remittances, in compliance with regulatory guidelines and reporting deadlines.
• Oversee Intrafi Network participation
  , ensuring accurate tracking, settlement, and reporting of client funds across partner institutions.
• Manage lockbox operations
  , ensuring timely receipt, processing, and posting of client remittances and deposits.
• Demonstrate proactive leadership through goal setting, team development, performance coaching, and fostering our Southern First culture.
• Communicate with respective vendors to resolve issues impacting the systems utilized by the Deposit Processing area.
• Respond to and resolve inquiries concerning client activity and/or departmental functions.
• Oversee daily, weekly, and monthly reconciliation reviews related to Deposit Processing, ensuring timely resolution of aging items and adherence to operational standards.
• Assemble and complete documentation for internal and external audits.
• Responsible for creating and maintaining all departmental policy and procedures relevant to the respective areas of Deposit Operations.
• Assist with projects assigned by the Director of Client Support.

• Support additional departmental initiatives and responsibilities as needed to advance operational excellence.

• Four-year college degree or equivalent work experience.
• Minimum 3 years of supervisory or team leadership experience in financial services or operations environment.
• Ability to manage multiple processes/problems as they arise in a fast paced, deadline-oriented environment.
• Ability to collaborate across multiple departments as well as internally with the Deposit Operations team.
• Ability to identify and implement process improvement.
• Strong problem solving and critical thinking skills.
• Possess strong Microsoft Excel and Word skills.