Patient Representative Specialist

The Patient Representative Specialist is responsible for providing excellent customer service to patients and their families. They will be the first point of contact for patients and will be responsible for answering questions, scheduling appointments, and providing information about the facility and services offered. The Patient Representative Specialist will also be responsible for maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner.

• Answering phone calls and emails from patients and their families
• Scheduling appointments and coordinating with other departments as needed
• Providing information about the facility and services offered
• Maintaining patient records and ensuring that all necessary paperwork is completed accurately and in a timely manner
• Assisting with insurance verification and billing as needed
• Resolving patient complaints and concerns in a professional and timely manner
• Performing other duties as assigned

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer programs
• Experience in a healthcare setting preferred