Bellman​/Valet HOTEL Hartness Greenville - Hotel Hartness​/Patterson Restaurant & Bar

Job Description

The Hotel Hartness is actively searching for an efficient, detailed, and self‑motivated Bellman/Valet to join our Front Office team. This is a part‑time opportunity requiring a flexible schedule with availability for evenings, weekends, and holidays. Candidates must have a clean driving record in order to perform valet duties. Compensation is $14.00 per hour plus tips.

• Greet and welcome guests to the establishment.
• Share doorman responsibilities with the valet team.
• Act as a hotel valet and park cars for hotel guests.
• Assist with bringing guest luggage from personal vehicles to the lobby or appropriate guest room during check‑in, and collect luggage on departure.
• Load all guest belongings in and out of vehicles.
• Accommodate guests by opening doors and helping with luggage or other heavy items.
• Place luggage in guest rooms according to Hotel Hartness standards.
• Conduct in‑room orientation for guests, highlighting room features.
• Deliver packages to guest rooms.
• Answer guests’ questions regarding local attractions, hotel amenities, and available services.
• Complete daily bellman checklists and other assigned tasks.
• Review guest service requests daily with Guest Service Agents and deliver items to their rooms.
• Provide exceptional customer service to guests at all times, offering friendly, prompt service.
• Maintain continuous communication with Front Office during all shifts to ensure requests are addressed.
• Report unsafe areas and maintenance needs promptly.
• Assist the Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.
• Address each guest using the S.E.A.C. method with a smile, eye contact, timely greeting, and respectful closing.
• Attend all scheduled meetings and training sessions.
• Understand and practice all HCH safety and security procedures, including emergency evacuation, accident reporting, right‑to‑know law, information‑security program, blood borne pathogen procedures, anti‑harassment policy, and violence‑in‑the‑workplace policy.
• Comply with all hotel and HCH time and attendance policies.
• Comply with all hotel and HCH uniform, dress code, and appearance standards.

• Ability to remain standing for 8 hours.
• Ability to frequently move and lift up to 80 lbs.
• Ability to walk the property and grounds frequently and expediently.
• Ability to move up and down stairs frequently.
• Ability to bend frequently and repetitively during a shift.
• Ability to use manual dexterity often.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange accurate information effectively.
• Ability to read, write, understand, and speak English.

• Insurance benefit package including company‑funded medical, dental, vision, life, disability, accident, and critical illness plans*
• Free life insurance of $25K from HCH*
• Tax‑free flex spending accounts for medical and daycare costs*
• Wellcard membership (up to 60% discount on prescriptions, gym memberships, and more)*
• Competitive paid time off including vacation, sick, holiday pay, and personal birthday*
• Complimentary staff meals daily
• Weekly payroll schedule
• Competitive wages with cost‑of‑living adjustments and annual performance/wage reviews
• Lodging discounts at any HCH property (employee 49 per night, friends & family 89 per night)
• Dining discounts at any HCH property (50% off food for employee and guests)
• Spas, golf course, and activity discounts at any HCH property
• Hospitality discounts from partners at the New England Inn & Resort Association and Historic Hotels of America
• Industry travel discounts through Working Advantage (rental cars, event tickets, local activities, etc.)
• Supportive culture that is fun and motivating, with open‑door policy work environment
• Employee recognition program through "Delight Dollars" appreciation and prizes
• Employee assistance program including 24/7 confidential support and KOFE financial education
• Accelerated career advancement of professional enrichment, company‑sponsored conferences & classes, and our formal professional development program for new managers in training
• Free parking

* for eligible associates classified as…