Builds Engineer

About COURSER

COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

The Builds Engineer I is responsible for designing, configuring, and deploying IT environments for clients, including setting up new workstations, laptops, servers, networking solutions, virtual machines, and cloud-based infrastructure. This role involves building custom environments based on client needs, automating deployments, and ensuring solutions are optimized for performance, scalability, and security. The Builds Engineer I works closely with technical and project management teams to deliver robust infrastructure solutions and contributes to the Company’s service offerings by providing high-quality, reliable build processes.

• Configure and deploy laptops, workstations, servers, network equipment, virtual machines, and cloud-based resources to meet client specifications
• Design and build custom IT environments tailored to client requirements, ensuring adherence to industry best practices
• Set up and configure systems for scalability, performance, and security, leveraging virtualization and cloud technologies where applicable
• Develop and implement automation scripts and workflows to streamline the build process, improve efficiency, and reduce manual effort
• Use configuration management tools (e.g., Immybot, Ansible, Puppet, or Terraform) to automate deployments and maintain consistency across environments
• Regularly review and optimize scripts and automation processes to ensure they align with changing technologies and client needs
• Conduct thorough testing of new builds, including performance benchmarking, security checks, and functionality tests
• Ensure that all deployments meet quality standards, and work closely with QA and support teams to identify and resolve any issues before client handover
• Document test results and communicate findings to internal teams to support continuous improvement
• Document build configurations, processes, and system architectures to ensure clarity and consistency for ongoing maintenance
• Maintain an internal knowledge base of build standards, troubleshooting steps, and best practices for use by the broader technical team
• Provide technical guidance and documentation to clients on build processes, usage instructions, and system maintenance tips
• Work closely with project managers, account managers, and client representatives to understand project requirements and client goals
• Participate in client discussions to provide insights on technical feasibility, deployment timelines, and resource needs
• Offer post-deployment support and troubleshoot issues related to newly deployed environments
• Propose and implement improvements to build processes, infrastructure design, and automation to enhance service delivery and efficiency
• Ensure that all builds comply with relevant security standards, client policies, and regulatory requirements
• Implement security best practices in system configuration, including network segmentation, firewalls, access controls, and data encryption
• Conduct regular audits of build processes to ensure they meet compliance standards and proactively address any vulnerabilities

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1+ years of experience in infrastructure deployment, systems engineering, or build engineering within an MSP or IT services environment
• Proficiency with virtualization technologies (VMware, Hyper‑V) and cloud platforms (AWS, Azure, Google Cloud)
• Experience with scripting languages (e.g., Python, Power Shell) and automation tools (e.g., Ansible, Puppet, Terraform)
• Solid understanding of networking fundamentals, storage, and security best practices
• Familiarity with containerization (Docker, Kubernetes) is a plus

• Technical Proficiency:
  Strong expertise…