Site MES IT Coordinator

Title: Site MES IT Coordinator

Location: Greenville, SC (Onsite from Day
1)

Job Type: Contract

• Manufacturing execution system
• Site operations
• Manufacturing process
• Process re engineering

• Manufacturing execution system
• Hyper care
• Site operations
• Manufacturing process
• Process re engineering
• Werum pas x

• Ensure Root Cause Analysis is performed for all issues as defined by the project.
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
• Responsible for application upgrades; ensuring troubleshooting post-upgrades; in general maintenance of the entire system.
• Lead should develop strategies to mitigate issues arising from existing problems.
• Responsible for identifying and developing innovative value adds that benefit the project/customer/organization.
• Ensures that the escalation matrix is followed in terms of handling L2 and L3 tickets by assigning them to the appropriate Point of Contact.

• Extensive knowledge and experience in managing and triaging Production Support incidents and issues.
• Experience working with distributed teams in different time zones.
• Strong commitment to quality and engineering excellence.
• Ability to take up new challenges and explore new technology/tools.
• Ability to co-ordinate among multiple teams and bring out the best in teamwork.
• Ability to handle critical customer escalations and manage under highly stressful situations.
• Strong communication skills.
• Able to work in a high-paced, dynamic and culturally diverse environment.
• High level of commitment, initiative, enthusiasm and vision.
• Excellent presentation and interpersonal skills.
• Prioritize workload; providing timely and accurate resolutions.

• Appropriate software programs/modules.
• Able to give knowledge transitions to the team when required.
• Experience in supporting enterprise customers.
• Provide estimates for candidate Enhancement and Defect work to be included in release.
• Operating Systems and software platforms.
• Integrated development environment (IDE).
• Agile methods.
• Knowledge base of the customer domain and sub-domain where the problem is solved.