IT Systems Support Manager

Job Description

Job Description

TheIT Systems Support Manager – MES, ERP & Building ITis responsible forthe administration, support, integration, and continuous improvement of the company's Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) system, and all building-related information technology infrastructure supporting manufacturing operations. This position ensures reliable operation of business-critical applications, production systems, network infrastructure, end-user computing, and facility technology while serving as the primary liaison between manufacturing, engineering, operations, finance, and third-party technology vendors.

This role is essential inmaintainingsystem availability, cybersecurity, operational efficiency, and digital transformation initiatives within a high-volume solar module manufacturing environment.

Job Duties and Responsibilities:

• Administer and support the Manufacturing Execution System (MES).
• Configureproductionworkflows, routing, product traceability, and work order management.
• Support barcode scanning, serialization, genealogy, and production reporting.
• Troubleshoot MES issuesimpactingproduction andcoordinatingcorrective actions.
• Workwith manufacturing engineering to implement process improvements.
• Support equipment integration and machine communications.
• Ensure production data accuracy and integrity.
• Assist with software upgrades, testing, and validation.
• Manage daily support for the ERP platform.
• Configure users, security roles, permissions, and workflows.
• Support purchasing, inventory, production, warehouse, finance, and sales modules.
• Coordinate ERP enhancements and software updates.
• Troubleshoot ERP issues with internal users and software vendors.
• Develop reports and dashboards for management.
• Ensure proper system backups and disaster recovery procedures.
• Network infrastructure
• Wireless networks
• Internet connectivity
• Firewalls
• VPN access
• Servers
• Storage systems
• Windows Active Directory
• Microsoft 365 administration
• File servers
• Print servers
• Time clocks
• Conference room technology
• Security cameras (CCTV)
• Access control systems
• Badge systems
• Visitor management systems
• Manage IThelpdesk activities.
• Provide Tier II and Tier III technical support.
• Support desktop computers, laptops, tablets, scanners, printers, and mobile devices.
• Manage software installation and licensing.
• Maintain hardware inventory.
• Coordinate onboarding and offboarding of employees.
• Create andmaintainIT documentation and user guides.
• PLC-connected systems
• Test equipment
• Inspection systems
• Robotics interfaces
• Vision systems
• Label printers
• Barcode scanners
• Data collection devices
• Industrial PCs
• Coordinate with automation engineers and equipment suppliers on network communications and system integration.
• Maintain cybersecurity best practices.
• Monitor endpoint protection.
• Manage antivirus and endpoint detection systems.
• Coordinate vulnerability assessments.
• Support cybersecurity audits.
• Assist with incidentresponses.
• Maintain access controls and password policies.
• Ensure compliance with company security standards.
• MaintainSQL databases supporting MES and ERP.
• Perform database backups.
• Assist with report development.
• Monitor system performance.
• Ensure production and business data integrity.
• Support business intelligence initiatives.
• Coordinate third-party IT service providers.
• Manage softwarelicenses.
• Maintain support contracts.
• Evaluate new technologies.
• Coordinate system implementations.
• Manage vendor performance.
• Identify opportunities to automate business processes.
• Recommend new technologiesto improve productivity.
• Participate