Computer and Mobile Device Technician

Student Device Technician Job Description

Position Details

• Job Title:
  
  Student Device Technician
• Department:
  Digital Learning Team
• Reports To:
  
  Director of Digital Learning
• Length of
  
  Contract:
  
  220 Days
• Qualifications:
  
  Bachelor's Degree preferred, two year degree required or the equivalent combination of training and experience. Please see attached job description for specific skill requirements.

Primary Responsibilities

• Student Device Management:
  Issue student devices at the start of the school year and collect them at the end of the year. Coordinate new device setup and configuration during annual rollovers.
• Student Device Support:
  Manage and respond to student device support tickets in an organized, timely manner. Troubleshoot hardware and software problems on student machines.
• Communication:
  Communicate with staff and students about basic student device procedures.
• Repair Operations:
  Process broken units and initiate out-of-house repair orders with vendors like Lexicon Tech Solutions and Apple.
• Inventory & Asset Tracking:
  Partner with school administration to track down missing hardware, lost chargers, and unreturned student units.
• Testing & On-Site Support:
  Remain on-site during state testing windows to provide immediate technical assistance and resolve live issues.
• Additional Duties:
  Perform other technology-related duties as assigned by district leadership.