Technical Support - AI Chat and Email - Overnight Shift

Technical Support - AI Chat and Email
- Onsite Greenville, SCGeneral Information Job

11550

Technical Support Agent

Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated Technical Support Specialist to join our growing team in Greenville, SC.

In this role, you won't just be answering questions—you will be at the forefront of digital customer support, leveraging AI tools to effortlessly engage with customers via chat and email. If you love critical thinking, technical troubleshooting, and making a meaningful impact in a fast-paced environment, this is your launchpad.

• Competitive Pay: $20.00 per hour, starting pay rate + monthly performance-based incentives. Shift differential available for overnight shifts.
• Great Work Environment:
  Work onsite at our comfortable, climate-controlled Greenville office. No more being on your feet all day!
• Schedules Options:
  Shifts are available 24/7! Traditional 8-hour/5-day shifts and 10-hour/4-day shifts.
• Flexible Pay Options:
  Choose what works for you
  - Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
• Invest in Your Future: 401(k) investment options with employer match, plus paid vacation time
• Career Growth:
  Continuous skill development and clear paths for career advancement within a global company of 30,000+ experts

Join our Transcom Family as an AI Technical Support Email and Chat Representative at our Greenville, SC location!

In this full-time employee role, you’ll support our client’s customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment.

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with customers via chat or email, review information provided, ask probing questions, analyze, and isolate tech issues
• Provide patience and empathy to customers that need support with time sensitive technical issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work onsite
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
• Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
• Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
• Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite for a full-time work week, with overtime…