Salesforce Administrator II

The Salesforce AdministratorIIwill provide support to the organization through the customization and configuration of our Salesforce platform. The administrator will work closely withbusinessleaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including:sales,supplier services, finance,andcustomerserviceteams. The Salesforce Administrator willbe responsible for executing the day-to-day configuration, support, maintenance,and improvement of our CRM platform, as well as being assigned to larger projects that have company-wide visibility.

• Serve as one offoursystem administrators for a multi-org Salesforce environment
• Work across the different clouds of the Salesforce platform, including Experience Cloud, Service Cloud, and Sales Cloud, as well as supporting custom applications.
• Interface with team members, business leaders,and other stakeholders to gather, understand,and translate requirements for various projects and initiatives.
• Plan and execute data improvement projects including data normalization, de‑duping, and general clean up within Salesforce and integrated applications.
• Handle basic administrative functions including user management, feature and record access requests, workflows, and other routine tasks.
• Complete regular internal system and user audits and prepare for the latest Salesforce releases.
• Manage, configure, and support ongoing maintenanceofintegrationswith other systems and microservices.
• Coordinate the evaluation,scopeand completion of new development requests.
• Participating in our SDLC with our team of Salesforce developers and QAto design, test, and implement new features on Salesforce.
• Act as the liaison between our IT organization,internalbusinessstakeholders, andendusers.
• Manage production releases of development and configuration changes.

• Demonstrated ability to meet deadlinesandhandle and prioritize simultaneous requests
• Ability to quickly learn new Salesforce features to support the many clouds Scan Source uses across its orgs.
• Exceptional verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with business partners and technical teams.
• Ability to critically evaluate information gathered from multiple sources and convert it into requirements,general guidelines, or see the underlying tree needs behind the request.
• Ability to evaluateinformationandsolution problems without over-dependence on AI.
• Ability to assess the impact of new requirements in our Salesforce org and upstream and downstream applications, systems,and processes.

• Minimumthreeyears of experience as a Salesforce administrator.
• Ability tobe a SME in a core area, such as cybersecurity, sales, orintegrations.
• Experience with release management, including deploying managed and unmanaged code.
• Strong understanding of Salesforce configuration, includingpermissioning, record and object access, and UI configuration.
• Strong understanding of declarative development and a basic understanding of iterative development.
• Strong understanding of Salesforce best practices and functionality.
• Demonstrated ability to understand andnavigatecomplex requirements.
• Proven ability to design and implement new solutionsandfacilitateuser adoption.

Compensation Range: $75,000-$85,000

Actual annual salary offered to a candidate will be based ona number of variables including work experience,education and skills/ achievements, and will be mutually agreed upon at the time of offer.

This position is not eligible for a variable paycomponentas part of the hiring range.

Whilewe’recommitted to providing top-tier solutions,we’rejust as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.

Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).In the state of CA, employeesaccruea set number ofhourseach pay period equaling the same
128 hoursof PTO.Scan Source also celebrates 10 paid company holidays.

Scan Source, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.