Quality Data Analyst

Chamberlain Group (CG) is a global leader in intelligent access and a Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, Lift Master® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

• Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor key performance indicators (KPIs) that provide visibility into customer satisfaction
• Analyze customer satisfaction data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations
• Conduct root cause analysis on customer feedback to drive continuous improvement initiatives
• Prepare reports and presentations for stakeholders, communicating findings and recommendations effectively
• Work with the larger Quality team and assist as needed with program management activities
• Coordinate the efforts and cross functional responses to Customer quality requirements and Customer audit programs such as GMP (Good Manufacturing Processes) and Social Responsibility
• Assist with the maintenance of the Chamberlain Group’s Quality Management System for ISO
  9001 by conducting internal audits and managing any necessary follow up
• Drive cross functional initiative to assess, develop and expand our Net Promoter Score (NPS) metric; this entails assessing data to determine how we can improve response rate on current dealer metric, as well as develop capability to gather NPS data from end-users and potentially Community customers
• Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-in class practices are deployed and assess new technologies enabling data analysis and visualization
• Prepare code to efficiently extract data tables from Data Bricks tool and similar technology
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

• Education/
  
  Certifications:
  
  Bachelor’s Degree in Business, Information Systems, Business Analytics, Statistics, Engineering or another related field
• Experience:
  
  3-5 years of relevant experience
• Experience in interpreting data and translating it into actionable insights
• Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Ability to work collaboratively fostering strong relationships across teams
• Ability to up-level big data for VP and above use.
• A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions
• Strong results orientation with a proven track record of flawless execution and strong attention to detail
• Exceptional communication skills, both verbal and written, with the ability to present findings to diverse audiences.
• Strong problem-solving abilities with a keen attention to detail
• A collaborative mindset with the ability to work across multiple teams and departments
• Adaptability and a proactive approach to tackling challenges
• A genuine passion for enhancing customer satisfaction

• Experience:
  
  4+ years of work experience within Analytics/Business Intelligence or Quality leading projects…