Applications Analyst

Position Summary

The Applications Analyst is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm (e.g. the Firm’s document management system, financial systems, CRM). Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, and maintenance of SQL scripts and stored procedures.

Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some related activities. Candidates must have strong communication skills, both written and verbal, as Application Analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports.

Additional experience with related iManage products, such as iManage Threat Manager, iManage Records Manager, GDSI, RBRO or Litera iManage tools, or other related software is a plus. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating to Technology department resources as well as external vendors, service providers, contractors, and consultants.

Applications Administration

• Installation, configuration, upgrading, patching, and maintenance of systems programs, modules and related system software packages.
• Troubleshooting of problems related to software performance and functionality and assist in determining root cause of issues.
• Assist with training of new IT staff and provide expert advice and support to peers and other departments across the organization.
• Assist with defining application support standards and processes and writing the related documentation.
• Research and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
• Assist with evaluating feasibility of migrating applications to the cloud (SaaS or Azure), perform cloud migration, and support cloud platforms as needed.
• Vendor management:
  Coordinates with software providers and related vendors to schedule upgrades and related services and problem resolution.

Systems Administration

• Monitoring server performance and availability for related servers.
• Coordination of server hardware and operating system maintenance with appropriate stakeholders.
• Oversite of backup operations and strategy for managed applications.
• Represents systems requirements to parties who are responsible for development and supporting related disaster recovery and business continuity strategies. Ensures same are appropriate, effective, and periodically tested.
• Monitor and review system event logs to proactively manage server environment.

Database Development Components

• Write SQL language queries to support systems applications as needed, including but not limited to select, insert and delete statements and stored procedure creation and maintenance.
• Perform data analysis to facilitate identifying and resolving issues and problems.
• Assist with data integration and data migration activities.

Systems Analysis

• Perform systems analysis to ensure that integrated systems are working properly.
• Work with other departments to resolve systems issues.
• Perform testing functions on all related systems.
• Works with appropriate parties in the use and maintenance of…