Systems Operations Specialist Job Greenville area,South Carolina USA,IT/Tech

Position: Systems Operations Specialist (932327)

Brand: Purpose Financial
Address
: 322 Rhett Street, Greenville, South Carolina, United States - 29601
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.

Providing services in over 23 states, Purpose Financial employs over 2,500 team members.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We Offer

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.
Position Summary
This position reports to Sr. Manager, Technical Operations, and is responsible for providing support for applications and infrastructure in line with business service level agreements (SLAs). This position supports Field Operations and the Service Desk with:

Hardware configuration and software deployments.
Point of sale system.
Other duties as assigned.

Job Responsibility
Support

Windows 10 LTSB hardware replacement support. Includes vendor and hardware/software selection, configuring, testing, and imaging new hardware and peripherals. Preferably experience with Windows 10 Enterprise LTSC 2021 and/or Windows 11 Enterprise LTSC 2024.
CVE, Windows security patches, hotfix, vulnerability remediation, etc. for new Branch hardware and software selected. This includes administration of deployment tools such as Intune, PDQ, etc.
Installation support for new Branch hardware and software selected. This includes supporting remote technicians and POS operations certification.
Manage, configure, and provision Branch hardware peripherals included but not limited to printers, scanners, card readers, tablets, signature pads, etc. This includes ensuring peripherals meet compliance requirements, software updates, firmware updates, etc.
Installation, testing, and certification of POS software(s).
Provide for identification, communication, escalation and troubleshooting of issues between technical operations as a service provider and customers or consumers.
Operate as part of a greater and very diverse team including many specialist roles. Must be willing to cross-train and cross-support other team members.
Support ongoing IT Technical Operations projects and tasks. This includes but is not limited to, hardware installations, workstation software deployments and management/configuration of deployment tools, imaging, domain controller configuration, advanced scripting, etc.

Influence

Develop and maintain operational documentation including standards, procedures, process diagrams, process inventory, and support references.
Develop and maintain 24x7 monitoring of systems and processes in order to provide Tier 1/2 support as part of a rotating on-call schedule.

Drive

Provision new business locations within the enterprise point of sale systems.
Support and maintenance of new enterprise point of sale systems including but not limited to workstation-imaging, deployments, and configuration, advanced…