Systems Operations Specialist

Systems Operations Specialist | Purpose Financial

Keep Systems Running. Keep the Business Moving.

For over 25 years, Purpose Financial and our family of brands—including Advance America and Purpose Money—have been dedicated to making financial solutions accessible, simple, and straightforward for millions of Americans. With 2,500+ employees across 800+ locations in 23 states, we're committed to helping each customer achieve their version of financial stability.

At Purpose Financial, technology isn't just infrastructure—it's the backbone that powers every transaction, every customer interaction, and every branch across the country. We're seeking a technically sharp and proactively minded Systems Operations Specialist to join our Tech Ops and Production Support team. In this role, you'll report to the Sr. Manager of Technical Operations and serve as a critical hands‑on contributor—keeping our systems, applications, and environments running reliably so our business never skips a beat.

If you love solving complex technical puzzles, thrive in fast‑paced environments, and want your work to have a direct and measurable impact on the operations of a national financial services organization—this role is for you.

• Obsess Over Customers by providing responsive, high-quality support for Field Operations and the Service Desk—ensuring hardware, software, and point-of-sale systems are configured, deployed, and running so our branches can serve customers without interruption
• Embody Integrity by understanding and enforcing all corporate policies including Purpose Financial's Code of Ethics and Information Security Policies—ensuring peripherals, systems, and environments meet compliance, security, and quality standards at every stage
• Be Decisive by independently identifying, communicating, escalating, and resolving technical issues between Technical Operations and customers or consumers—acting with urgency and clarity when systems need attention
• Lead with Vision by developing and maintaining operational documentation—standards, procedures, process diagrams, and support references— that elevate the maturity and reliability of the broader Tech Ops organization
• Go Bold by driving continual process improvement across production systems, deployments, and monitoring practices—always looking for ways to make operations better, faster, and more stable while reducing maintenance overhead
• Care Always by operating as a collaborative, cross-functional team member—willing to cross-train, cross-support specialist roles, and build strong working relationships at all levels of the organization
• Show Up to Coach Up by providing Tier 1/2 support as part of a rotating on‑call schedule and supporting remote technicians with hardware installations, imaging, and POS certifications—ensuring your teammates and field staff are equipped to succeed
• Better You, Better Everyone by staying current on emerging tools, technologies, security requirements, and best practices—continuously bringing new skills and efficiencies to the team and the broader organization

• Windows 10 LTSB hardware replacement support, including vendor and hardware/software selection, configuration, testing, and imaging of new hardware and peripherals
• Manage, configure, and provision Branch hardware peripherals including printers, scanners, card readers, tablets, and signature pads—ensuring compliance with software and firmware update requirements
• Provide CVE, Windows security patch, hotfix, and vulnerability remediation support for new Branch hardware and software—administering deployment tools such as Intune, PDQ, and others
• Installation, testing, and certification of POS software(s),…