Complex Case Unit

About Canal Insurance

Canal Insurance Company specializes in insurance for commercial trucking and specialty transportation operations. Canal was founded in 1939 and is located in Greenville, South Carolina. At Canal, we recognize that our success would not be possible without the hard work and dedication of our employees. We know that happiness and productivity go hand in hand, and to that end, we consciously cultivate a culture that enables us to recruit and retain the very best talent in the business.

Job Summary: The Complex Case Unit position is responsible for providing a high level of technical knowledge while working as a critical resource on complex commercial claims and coverage issues.

• Located in beautiful downtown Greenville, SC
• Career growth & advancement opportunities
• Comprehensive benefits package
• Employee referral program
• Casual dress code
• Innovation-focused & customer-centric
• 80+ years of industry expertise
• Committed to giving back to our community
• Unquestioned integrity and commitment

• Company paid Basic Life Insurance
• Medical, Dental, & Vision
• Company paid Short Term & Long-Term Disability
• 401(k) plan with company match up to 6%
• Flexible Spending Accounts
• Employer Funded Health Savings Accounts
• Employee Assistance Programs
• Generous PTO Plan
• Onsite Wellness Clinic

• Verify coverage/coverage primacy as new losses are received.
• Adjust complex claims with significant and potentially excess exposure, including investigating, evaluating, negotiating, documenting, and validating to conclusion within authority level.
• Evaluate options on problematic files and choose the best solutions.
• Collaborate internally regarding complex coverage issues and claims resolution.
• Monitor and manage approved independent adjusters and attorneys in the field, including attorneys assigned in the defense of the insured.
• Attend mediations and trials as a representative of the Company.
• Communicate with interested parties (i.e., insured, claimants, agents, attorneys, reinsurers) in a professional manner.
• Establish and maintain reserves and communicate with management on a consistent basis.
• Assist in developing technical knowledge within the department.
• Function as a resource for team questions and/or training of new employees as assigned by management.
• Perform other duties as assigned by management.

Education/Training Requirements: Bachelor’s Degree required. Professional insurance designation preferred. Adjuster licensing required.

• Minimum 10 years’ experience adjusting bodily injury claims required.
• Experience adjusting commercial auto claims required.
• Experience adjusting transportation (trucking) liability claims preferred.
• Advanced knowledge of insurance and tort law, advanced understanding of legal principles and terminology as it relates to insurance operations, and advanced knowledge of medical terminology and procedures required.
• Advanced knowledge of insurance coverage required.
• Intermediate computer skills (word processing, spreadsheets, databases, Internet, e‑mail) required.

Physical Requirements: Constant use of vision, hearing, and communication (oral and written/in‑person and via telephone). Frequent concentration, standing, walking, handling, reaching, and grasping. Occasional bending, kneeling, and lifting (up to 25 lbs.) Heavy use of computer and office equipment.

Frequent travel required. Periodic work outside of standard business hours or on weekends may be required.