Supervisor, Case Management

Overview

Position:
Supervisor – Experienced

Location:

Remote (Involuntary Remote TMC – Remote, SC 29486) | Job Type: Full Time | Education Level: Masters | Salary: $ – $ per year

• Represent the company in a professional manner to internal and external customers and clients.
• Ensure team performance standards through ongoing training, coaching, quality assurance, and regular performance evaluations.
• Provide clinical, technical, and operational support and direction, including organization and department procedures.
• Monitor staff assignments and adjust based on staffing levels; provide coaching to improve staff productivity.
• Assist in training new staff and ongoing training to ensure staff competency.
• Review quality audits and promptly share audit results with associates, delivering education and training to improve performance.
• Collaborate with the Manager and TMC leadership to develop and implement performance measures; monitor associates on performance improvement plans.
• Complete annual reviews for direct reports with Manager input.
• Foster an environment that promotes teamwork, cooperation, respect, and diversity.
• Ensure staff compliance with Case Management laws and regulatory requirements; maintain alignment with TRISTAR’s policies.
• Maintain open communication among department staff and with management; participate in management, Quality Management Committee, client stewardship, and implementation meetings as necessary.
• Handle miscellaneous duties and special projects; stay current on workers’ compensation laws and rules to ensure proper recommendations; participate in ongoing continuing education as needed.

• Excellent written and verbal communication skills for staff and client contact, presentations, and personnel management.
• Strong leadership with the ability to motivate staff and achieve results through teamwork.
• Ability to meet deadlines, manage multiple tasks, and work effectively under time constraints.
• Ability to attend meetings and travel overnight as needed.
• Computer proficiency with Microsoft Office (Word, Excel, PowerPoint) and ability to navigate multiple systems.

• Knowledge of case management and cost containment; adherence to URAC standards and company policies.
• Maintain confidentiality and knowledge of HIPAA and PHI regulations.

• RN with current unrestricted state licensure; associate or bachelor’s degree in nursing and/or Master’s level or higher in Health, Psychology, or Social Services.
• Minimum 3 years of clinical practice experience.
• Certification as CCM (CRC, CDMS, or CRRN) or willingness to pursue.
• Workers’ Compensation case management and supervisor experience preferred.

• Basic computer proficiency (Microsoft Office including Word, Outlook, Excel, PowerPoint) and ability to navigate multiple systems.
• Effective verbal and written communication skills.
• Ability to meet productivity and quality expectations.
• Organizational and prioritization skills to manage daily work independently.

• Medical, Dental, Vision Insurance
• Life and Disability Insurance
• 401(k) Plan
• Paid Holidays and Paid Time Off
• Referral bonus