Operational Sales Manager

Operational Sales Manager - FULL TIME, EXEMPT SHIFT: 8:30 AM - 5:30 PM EST, Monday-Friday

LOCATION:

Atlanta, GA | Charlotte, NC | Greenville, SC | Hybrid (Mostly Remote)
Med Streamline is seeking an experienced Operational Sales Manager to support the daily operations of our Sales and Account Management teams. Reporting directly to the Chief Operating Officer, this role serves as a key operational partner responsible for coordinating team activities, managing schedules, supporting client service initiatives, overseeing lead follow-up efforts, and providing backup technical support when needed.

The Operational Sales Manager plays a critical role in supporting Med Streamline's mission by ensuring seamless coordination across Sales and Account Management operations, maintaining exceptional customer service standards, and supporting business growth through effective lead management and operational execution. This position oversees the day-to-day operational support of Sales and Account Managers across multiple territories, ensuring teams are well supported, schedules are optimized, and clients receive consistent, high-quality  addition, this role manages inbound inquiries, referrals, and early-stage sales opportunities, ensuring timely follow-up, qualification, and appropriate routing to support business development efforts.

The Operational Sales Manager also provides secondary technical support to client facilities, helping assess reported issues and coordinating escalation to the appropriate internal teams when necessary.

The ideal candidate is highly organized, customer-focused, technology-savvy, and comfortable balancing multiple priorities in a fast-paced environment. This position offers the opportunity to make a meaningful impact on client satisfaction, operational efficiency, and organizational growth.

Applicants must reside in the following areas to be considered:
Atlanta, GA;
Charlotte, NC; or Greenville, SC. Occasional onsite meetings at our headquarters in Greenville, SC will be required. A cover letter is required for consideration.

Essential Functions Sales and Account Management Operations Manage and maintain Sales and Account Manager schedules across all active territories.

Coordinate team coverage and provide operational support to ensure client needs are met.

Serve as a point of contact for schedule adjustments, operational coordination, and workflow management.

Assist the COO in monitoring workflows, task completion, and Sales and Account Manager performance.

Maintain accurate and current records of schedules, assignments, customer interactions, and operational activities.

Support onboarding and training activities for new Sales and Account Managers.

Ensure Sales and Account Management processes align with organizational standards, expectations, and service commitments.

Recommend and implement workflow improvements to enhance operational efficiency and customer service.

Lead Management and Business Development Support Manage and follow up on soft leads, including referrals, inbound inquiries, and early-stage sales opportunities.

Ensure timely lead engagement, qualification, documentation, and routing.

Maintain accurate lead tracking records and sales pipeline documentation.

Support continuous improvement of lead management, tracking, and conversion processes.

Collaborate with Sales and Account Managers to maximize business development opportunities.

Monitor lead activity and provide updates regarding lead status and conversion trends.

Customer Service and Technical Support Provide secondary support to Sales and Account Managers regarding client technical concerns.

Assess customer-reported technical issues and gather information necessary for resolution.

Identify issues requiring escalation and coordinate with appropriate internal departments.

Document support requests, follow-up activities, and resolutions.

Communicate professionally and effectively with clients regarding support-related matters.

Promote positive customer experience through responsive and timely communication.

Strategic Collaboration Partner with Sales, Account Management, Operations, Clinical, and Technology teams to support organizational objectives.

Collaborate with leadership to identify operational challenges and improvement opportunities.

Participate in departmental planning, operational initiatives, and process improvement efforts.

Support organizational growth through efficient operational execution and customer support.

Serve as a liaison between clients,…