Director Of Operations

Job Description

The Hilton Greenville is seeking an experienced Director of Operations to join our team. We are looking for an individual with a passion for guest service, a creative spirit, and drive for results. The Director of Operations will manage the day-to-day operation of the rooms department while contributing to the growth and development of our operations leaders. The role’s primary schedule will primarily cover weekends and evenings to support the current demands of our property.

We offer competitive benefits including team member travel perks, paid time off, employee awards and incentives, 401(k), health insurance, dental insurance, vision insurance, short‑term and long‑term disability at no cost.

• Ensure all brand standards are maintained in each area of the property.
• Ensure all team members meet or exceed brand requirements.
• Oversee the operation of all property departments.
• Promote the Guarantee of Fair Treatment and Open Door policies.
• Maintain a viable key control program.
• Maintain current licenses and permits as required by local, state, and federal agencies; provide a safe working environment in compliance with OSHA/SDS.
• Oversee all finance and accounting functions including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures.
• Review financial statements, sales, and activity reports to measure productivity, goal achievement, and identify areas for cost reduction and program improvement.
• Comply with all corporate accounting procedures.
• Perform required annual quality audit with GM and RD.
• Remain readily available and approachable for all employees.
• Lead by example demonstrating self‑confidence, energy, and enthusiasm.
• Assist team managers with scheduling using the Scheduling Tool.
• Ensure staffing levels exceed guest expectations.
• Set clear performance expectations with the General Manager.
• Assist supervisors with constructive coaching and counseling.
• Solicit feedback for continuous improvement.
• Serve as a role model in guest experience, being professional, courteous, and proactive in resolving guest concerns.
• Conduct orientation for new team members and ensure it completes on time.
• Ensure hiring practices comply with I‑9, ADA, and EEO requirements.
• Perform other duties as assigned and needed.

• Adaptability – Adjust priorities and communicate change to the team.
• Communication – Convey complex information convincingly and listen actively.
• Problem Solving & Decision Making – Break complex issues, evaluate alternatives, and gain agreement.
• Professional Demeanor – Display confidence and command respect while representing the company’s values.
• Building and Contributing to Teams – Foster cohesion and collaboration.
• Driving for Results – Set high standards and proactively exceed expectations.
• Planning and Organizing – Prioritize and arrange work to ensure timely completion.
• Client & Customer Relationships – Develop and sustain trust‑based relationships.
• Global Mindset – Embrace diversity and drive innovation.
• Organizational Capability – Evaluate and adapt team structures to support goals.
• Applied Learning – Seek and leverage learning opportunities to improve performance.
• Business Acumen – Use business information for daily operations and innovative solutions.
• Technical Acumen – Apply professional skills to manage function‑specific challenges.
• Detail Orientation – Ensure accuracy and high quality in all work.
• General Hotel Operations – Understand all brand/hotel‑specific functions.
• Basic Competencies – Perform basic work activities.
• Basic Computer Skills – Use standard office software.
• Mathematical Reasoning – Solve numerical problems quickly.
• Oral & Reading Comprehension – Understand spoken and written information.
• Writing – Communicate effectively in writing.

• Previous hotel management experience required.
• Available to work a flexible schedule, including nights, holidays, and weekends.
• Brand experience strongly preferred.
• Fluency in English and effective communication with guests.
• Self‑starting personality, even disposition, professional appearance, and teamwork.
• Ability to lift 25–50 lbs routinely.
• Responsiveness to instructions…