Customer Support Representative

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Company Description

Army Navy Outdoors is a top online retailer for military surplus, emergency and outdoor related gear. The company's mission is to provide a large selection of quality items while offering trained experts to guide and answer all questions. With an expansive warehouse housing one of the largest U.S. surplus inventories, Army Navy Outdoors can quickly respond to disaster, B2B, emergency, or humanitarian needs.

Role Description

The ideal candidate must live in the state of Texas. This is a full-time remote role to include Customer Service along with B2B, and government agency outreach and support. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience, as well as contributing to the overall operational efficiency.

Qualifications

• Customer Service and Customer Support skills
• Strong communication and interpersonal skills
• Ability to multi-task and problem-solve efficiently
• Experience in handling customer inquiries and resolving issues effectively
• Attention to detail and organizational skills
• Proficiency in relevant software and platforms
• Previous experience in a similar role is required
• Enthusiasm for the outdoors and military gear is a plus

• Entry level

• Full-time

• Retail

Location:

Greenville, TX. The role requires the candidate to reside in Texas.