Dealer Care Representative

Job Summary

The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem‑solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions.

• Respond to dealer inquiries via phone, email, and other communication channels
• Troubleshoot and resolve issues in a timely and professional manner
• Research problems and determine the best possible solutions
• Use critical thinking and problem‑solving skills to handle a variety of situations
• Follow up on dealer requests to ensure resolution and satisfaction
• Manage escalations with professionalism and a focus on positive outcomes
• Build and maintain strong, constructive relationships with dealers
• Communicate any recurring issues or concerns to leadership
• Mentor team members to support overall team success and service quality
• Participate in training sessions to maintain and improve skills
• Support additional projects and tasks as assigned

• 1–2+ years of customer service experience
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong problem‑solving and critical thinking abilities
• Ability to work independently and within a team environment
• Detail‑oriented with strong organizational skills
• Ability to work effectively under pressure
• Bachelor’s degree or equivalent experience preferred

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.