Customer Service Team Operator

About Becklar

Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest‑growing monitoring companies, protecting more than 2.2 million subscribers daily.

Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship‑driven, Service‑focused, and Team‑oriented.

• Growth opportunities – We are growing at over 200,000 subscribers a year and always look internally first for promotions.
• Part‑time – 16–29 hours per week.
• Starting pay $16.50/hour with the ability to make up to $17.00/hour after 90 days (or $17.50/hour with potential to $18.00/hour after 90 days).
• Tuition reimbursement up to $1,000+ per year.
• Free mental‑health assistance and 401(k) match for all employees.
• NO SALES or Surveys, you will just be helping people stay safe.
• Fun team, company parties, weekly pay days, professional development, and more.

Process alarm signals quickly, accurately and professionally while managing stressful situations.

Dispatch the proper authorities to subscribers’ locations in emergencies, verify that help is on the way, and notify responsible parties.

Assist our alarm company partners with alarm system tests to ensure subscriber’s alarms are working properly.

Accurately document all responses for the alarm on the computer.

Learn and use new software to complete multiple tasks.

Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

• Must be 18 years of age or older with a high school diploma or GED.
• Must be available to work day/early morning shifts.
• Prior customer service experience preferred.
• Ability to type a minimum of 40 words per minute.
• Willingness to work a 24/7 schedule, including at least one weekend day per week or every other weekend and holidays.
• Commitment to a 6‑month term of employment.
• Ability to successfully complete a 2‑week fully‑paid training program.
• Pass a pre‑employment drug test and background check.

• Competitive compensation and opportunities to share in our success.
• Comprehensive health benefit plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave designed to support all parents and caregivers.
• Wellbeing and lifestyle perks to support personal growth, connection, and balance.
• Generous PTO so you can recharge, give back, and take care of what matters most.

Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law. Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.