Call Center BDC Agent

Job Details

Location:

Porsche Greenville – Greenville, SC 29607
Salary:
Up to $20.00 per hour

• Up to $20.00 per hour
• Outbound call spiffs and customer satisfaction bonuses
• Opportunities for advancement
• Health, health savings account, dental, vision insurance and other benefits
• Holidays and paid time off
• Weekly direct deposit
• 401(k) with company match
• Employee pricing on vehicles and service

We are seeking a motivated, customer‑focused Business Development Center (BDC) Representative to join our growing team. This role is critical in driving customer engagement, supporting dealership operations, and delivering exceptional customer experience across our Sales, Service, and Parts departments.

• Answer inbound calls for Sales, Service and Parts departments
• Schedule and confirm service appointments
• Make outbound calls to customers for follow‑ups, appointment reminders and lead outreach
• Respond promptly to internet inquiries and customer requests
• Accurately enter customer information into the CRM system
• Maintain consistent communication with customers via phone, text and email
• Provide exceptional customer service and represent the Nissan Greenville brand professionally
• Use dealership resources, good business judgment and customer‑service skills to effectively solve problems and set appointments
• Proactively communicate potential issues with customers, advisors, technicians, sales staff, management and other departments to provide the best possible customer experience

All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.

• Work schedule varies and may include evenings, weekends, and peak sales days
• High school diploma or equivalent
• Authorized to work in the USA for any employer
• Previous BDC, call center, customer service or automotive experience preferred
• Strong communication skills (phone, text and email)
• Professional, upbeat and customer‑first attitude
• Comfortable making outbound calls
• Basic computer and CRM proficiency
• Strong organizational and time‑management skills
• Ability to multitask in a fast‑paced environment
• Basic mathematical skills using American units of measure
• Physical activities include: remain stationary and communicating via phone/text/email for long periods, operating office equipment and repetitive motion

RBM Automotive Group Dealerships have a diverse drug‑free workforce and are an equal‑opportunity employer.