Verbal Complaints & Resolution Specialist
Job in
Greenville, Hunt County, Texas, 75402, USA
Listed on 2026-07-26
Listing for:
NewRez LLC
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Newrez LLC is seeking a Verbal Complaint Specialist I to support the Performing Loan Servicing division. You will investigate and respond to consumer complaints received by the Inbound Customer Service Center, ensuring timely acknowledgement and ongoing communication until resolution.
Role focuses on preventing escalation to written or regulatory complaints by solving issues over the phone and coordinating with internal teams for prompt resolution, with emphasis on excellent customer service and
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