Relationship Banker

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Full Time - Non Exempt Clerical Greenville Express, Greenville, TX, US 1 Attachments

This position acts as a customer advisor and navigator throughout the bank, uncovering, understanding, and acting upon financial cues to meet the customer’s needs. This employee offers the customer the highest degree of service and promotes all Alliance Bank’s products and services.

• High School diploma or equivalency.
• Ability to read, write, and speak the English language, bilingual helpful.
• Ability to offer Alliance Bank’s products and services.
• Two (2) years of experience in banking or job-related field and one (1) year of training and/or education in the field or a combination of education and experience providing equivalent knowledge.
• May consider cash handling, customer service, and/or administrative skills.
• A minimum of 1 year at Alliance Bank is preferred.
• Must possess excellent interpersonal communication skills and have the ability to deal with and respond to employees, customers, third party vendors, and salespersons with tact, diplomacy, and a sense of urgency.
• Ability to meet performance expectations and job description functions for the role of a Service Specialist.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
• Ability to operate basic office equipment including a PC with job-related software.
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Knowledge of state and federal regulations.
• Knowledge of Alliance Bank’s policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.
• Office setting with moderately varied desk-oriented activity.
• Repetitive movement of finger, wrist, and hand.

• Ability to stand, bend, stoop, squat, and kneel.
• Ability to lift 50 lbs.

• Personify Alliance Bank’s mission statement of
  The best in
  all
  we do.
• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Promotes Alliance Bank’s culture through all interactions modeling the Alliance Bank way of Customer Experience.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintains a friendly and courteous demeanor, ensures customer satisfaction on transaction requests, and presents a professional image.
• In addition to the duties of a Service Specialist, a Relationship Banker I is expected to accurately and efficiently complete other customer transactions, including but not limited to:
  • Issue, Print, Maintenance, and Pin Debit cards
  • Place Stop payments and order checks through the Deluxe website
  • Ability to perform Dormant Account Maintenance
  • Accept and input wires for customers
  • Ability to print statements, and research images of checks and deposits
  • Assist customers with digital banking products such as online banking, mobile applications, and e- statements
• Knowledge of Consumer Account products, but not limited to:
  • Deposit and Savings account types and features
  • Certificate of Deposits/IRAs basic information
  • Estate Accounts
  • Revocable Trust
  • Minor Accounts
  • Safe Deposit Boxes – Opening new boxes and entry access into the box
• Knowledge of Business…